Registration Information

Residents

A resident is anyone living within the Campbell city limits (zip code 95008). P.O. boxes and school district are not considered residents. Those residents living within the Campbell unincorporated city limits, and have a zip code other than 95008, should contact the Recreation Office to verify resident status. Proof of residency can be provided by a current California Driver’s License, pre-printed personal check, or a current residential utility bill with the owner’s name and address printed on it. If registering online, the billing address for the credit card used must match the Campbell home address on the online account.
 

Refunds, Transfers & Cancellations

All cancellation or transfer written requests must be made to the Recreation Office with at least a 5 business days’ notice prior to the start date of the activity. A $10 cancellation fee per activity (i.e. week of camp or swim lesson) per person will be deducted from the refund. A $2 cancellation fee per flex activity day (i.e. each date out of a series of flex fitness activities) Cancellations or transfers with less than 5 business days’ notice will NOT receive a refund or transfer. 

Medical emergencies are exempt from this policy; however, a signed and dated statement from your doctor is required, and must be provided within six (6) weeks of the activity start date. Separate policies apply to fitness passes, sports leagues, trips, facility reservations, Campbell Recreation Pre-school, Wave Swim Team, and Heritage Theatre events. Please inquire before registering or purchasing tickets for these activities and events.

A minimum number of participants is required to hold a class. When enrollment is low, the Recreation Department reserves the right to cancel a program. Full refunds are given when a class or program is cancelled by the Recreation Department. A $25 fee will be charged on all returned checks.

Refunds, transfers, and cancellations cannot be done in Civic Rec. Written requests must be received by the Recreation Office by filling out the forms at the links below or in-person at 1 W Campbell Avenue, Room C31, Campbell, CA 95008.
 
Transfer
Refund/Cancellation

Campbell Recreation’s Satisfaction Guarantee

 
The staff and the instructors of the Recreation and Community Services Department are confident that they can provide the best quality recreation experience available. If a customer is not satisfied and notifies the Recreation Office by the second class date, a refund can be issued or a transfer made to allow the customer to try something different. Customers must submit a Satisfaction Guarantee form available at Satisfaction Guarantee. Fitness passes, adult sports leagues, trips and Heritage Theatre tickets/shows are not included. Other restrictions may apply.

 
Age levels indicate the participant must be that age by the starting date of the class. Proof of age may be required for some programs (pre-school, etc.).

Waiting lists are established once a class is filled. If a vacancy occurs up to two working days prior to a class starting, waiting list names will be called and/or emailed and given a limited time to register for the vacancy. Less than two days before class starts, openings will be filled on a first come, first served basis.