What is a Citizen’s Inquiry?

A Citizen’s Inquiry is any contact with a citizen in reference to an issue of concern that does not require a formal investigation. The Citizen’s Inquiry process seeks to resolve the issue at an informal level, to the satisfaction of the citizen, by means of discussion, explanation or clarification. Citizen’s Inquiries are generally handled by an on-duty supervisor. A Citizen’s Inquiry that is not resolved can become a Citizen’s Complaint.

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1. What is a Citizen’s Inquiry?
2. What is a Commendation?
3. What is a Citizen’s Complaint?
4. How can I make a Citizen's Commendation, Inquiry or Complaint?
5. How long will a Complaint investigation take?
6. What will happen at the end of the Complaint investigation?
7. Notification of Findings