What is a Citizen’s Complaint?

A Citizen's Complaint is a formal documentation involving:

  1. A complaint against Personnel*
  2. A complaint against Department policy or procedure*

*Which was not resolved at the Citizen's Inquiry level or because the nature of the allegation may require an administrative and/or criminal investigation.

All Citizens' Complaints are forwarded to the Chief for review. The Chief will then assign the Complaint to the appropriate Supervisor for follow-up. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records and interviews with involved parties and witnesses. 

Show All Answers

1. What is a Citizen’s Inquiry?
2. What is a Commendation?
3. What is a Citizen’s Complaint?
4. How can I make a Citizen's Commendation, Inquiry or Complaint?
5. How long will a Complaint investigation take?
6. What will happen at the end of the Complaint investigation?
7. Notification of Findings