FAQs • Campbell, CA • CivicEngage

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Campbell's Response to COVID-19

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1. BUSINESSES - What businesses are essential?

Essential businesses

Essential businesses include:

Healthcare Operations and Essential Infrastructure
Grocery stores, certified farmers’ markets, farm and produce stands, supermarkets, food banks, and convenience and corner stores that sell a significant amount of food, and other establishments engaged in the retail sale of canned food, dry goods, fresh fruits and vegetables, pet supply, fresh meats, fish, and poultry, and any other household consumer products (such as cleaning and personal care products). This includes stores that sell groceries and also sell other non-grocery products, and products necessary to maintaining the habitability, sanitation, and essential operation of residences
Food cultivation, including farming, livestock, and fishing
Businesses that provide food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals
Newspapers, television, radio, and other media services
Gas stations and auto-supply, auto-repair, and related facilities
Bicycle repair and supply shops
Banks and related financial institutions
Hardware stores
Plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the habitability, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses
Arborists, landscapers, gardeners, and similar service professionals, but only to the limited extent necessary to maintain the habitability, sanitation, operation of businesses or residences, or the safety of residents, employees, or the public (such as fire safety or tree trimming to prevent a dangerous condition), and not for cosmetic or other purposes (such as upkeep)
Businesses providing mailing and shipping services, including post office boxes
Educational institutions—including public and private K-12 schools, colleges, and universities—for purposes of facilitating distance learning or performing essential functions, provided that social distancing of six-feet per person is maintained to the greatest extent possible
Laundromats, dry cleaners, and laundry service providers
Restaurants and other facilities that prepare and serve food, but only for delivery or carry out.
Funeral home providers, mortuaries, cemeteries, and crematoriums, to the extent necessary for the transport, preparation, or processing of bodies or remains
School meals: Schools and other entities that typically provide free food services to students or members of the public may continue to do so under this Order on the condition that the food is provided to students or members of the public on a pick-up and takeaway basis only. Schools and other entities that provide food services under this exemption shall not permit the food to be eaten at the site where it is provided, or at any other gathering site
Businesses that supply other essential businesses with the support or supplies necessary to operate
Businesses whose function is primarily to ship or deliver groceries, food, goods or services directly to residences
Airlines, taxis, rental car companies, ride-hailing services, scooter and bike shares, and other private transportation providers providing transportation services necessary for Essential Activities and other purposes expressly authorized in this Order
Home-based care for seniors, adults, or children
Residential facilities and shelters for seniors, adults, and children
Professional services, such as legal or accounting services, when necessary to assist in compliance with legally mandated activities
Moving services that facilitate residential or commercial moves that are allowed under this Order
Childcare facilities providing services that enable employees exempted in this Order to work as permitted

Businesses that do not fall in one of these categories are non-essential.

Any essential business that is open must follow social distancing best practice.

Non-essential businesses

Non-essential businesses must cease all activities at facilities located within the City except minimum basic operations. Operations that can continue include:

Inventory, ensure security, process payroll, and employee benefits, or for related functions
Activities that help employees work from their homes
Sanitation, including janitorial

Employees must maintain a distance of at least 6 feet from each other at all times.

Construction

Most commercial construction projects are non-essential and must stop.

Warehouses and distribution centers

Businesses that supply and ship goods to essential businesses may stay open.

Real estate showings

Real estate agents may only show homes to potential residents via video or livestream. When a virtual showing is not feasible, a single agent may show a home in person only to a maximum of 2 people. Those 2 people must reside in the same household. And the current occupant must not still reside in the home.

Is this mandatory or is it just guidance?

It is mandatory. This Order is a legal Order issued under the authority of California law. You are required to comply, and it is a misdemeanor crime not to follow the order (although the intent is not for anyone to get into trouble). It is critical for everyone to follow the Order to prevent the spread of COVID-19 and protect themselves, their loved ones, friends, neighbors and the whole community. All persons, businesses, and other entities are required to comply if they do not fall within the exemptions that are specified in the Order.

Enforcement

If you have concerns about a possible violation of the County Public Health Order, call our non-emergency phone number (408) 866-2101.

2. BUSINESSES - What resources are available for local businesses?

The Small Business Administration (SBA) provides Economic Injury Disaster Loans up to $2 million to help meet financial obligations and operating expenses that could have been met had a disaster not occurred.

Small businesses, small agricultural cooperatives and most private non-profit organizations in Santa Clara County can apply for loans if the SBA determines businesses are unable to obtain credit elsewhere.

For more information please visit our Business Resources page on our COVID-19 web page.

3. BUSINESSES - What restaurants are open during this time?

During this time, many of our local restaurants have remained open to serve our community. The Campbell Chamber of Commerce has begun compiling a list of Campbell restaurants open for take-out or delivery. This directory will continue to be updated. Note the date on the cover for the most recent version.

4. COMMUNITY - Are there any grocery stores in Campbell with Senior hours?

Yes. The following stores below have made adjustments for Senior in our community:

Safeway
2341 S. Winchester Blvd.
6:00 am - 9:00 am Tuesday & Thursday
Senior discount for 60+

Safeway
950 W. Hamilton Ave
6:00 am - 9:00 am Tuesday & Thursday

Whole Foods
1690 S. Bascom Ave.
Hamilton Plaza
8:00 am - 9:00 am 7 days a week
Shop online at www.wholefoods.com

Walgreens
1660 S. Winchester Blvd. (Gateway Square)
8:00 am - 9:00 am Monday through Friday

Walgreens
1570 W. Campbell Ave. (Kirkwood Plaza)
8:00 am - 9:00 am Monday through Friday

Trader Joe’s
The Pruneyard
8:00 am - 9:00 AM Monday through Friday with separate line for customers 65+
Limiting number of people in store

Lucky
2027 Camden Ave.
6:00 am - 9:00 am Tuesday & Thursday
Order online for delivery luckysupermarkets.com

Lunardi’s
2666 S. Bascom Ave
7:00 am - 8:00 am Tuesday & Thursday

5. ENFORCEMENT - Is the National Guard stopping people in Campbell?

There are no National Guard checkpoints in Campbell.The National Guard nor the Campbell Police are stopping people in Campbell solely on the factor they are out in public. The Campbell Police have issued zero citations based on the order.

Governor Newson announced on March 17th the activation of the California National Guard. The activation is to support any humanitarian mission that arises and to potentially assist in efforts such as food distribution and alternative medical treatment sites. The activation is not for law enforcement support or martial law.

Please keep in mind the overall goal of these actions are being taken to support the needs to help slow the spread of COVID-19. We will be sure to keep our community updated with correct and relevant information.

Governor Newsom’s Announcement on March 17, 2020

6. ENFORCEMENT - Are the Campbell Police issuing citations for violating the County order?

The Campbell Police Department have issued zero citations based on the order. While the County’s shelter in place order is considered a misdemeanor if violated, our officers are focusing on educating the public on the importance of this order and asking for compliance.

Citations will be used as a last resort. If we find a business or group of individuals are failing to comply after being warned, further action will be taken. As this situation is evolving and may change rapidly, the Campbell Police are ready to respond when needed to enforce additional restrictions the order may impose. If you have any concerns, please contact us directly so that we can avoid the spread of rumors that is causing unnecessary fear and confusion. You can contact us by emailing campbellpolice@campbellca.gov.

7. ENFORCEMENT - Where can Campbell residents report non-essential businesses operating in the city?

If you are witnessing a non-essential businesses operating to the public in the City of Campbell please call our Police Department non-emergency line at (408) 866-2101.

If you are not sure if the business is non-essential or if the business is outside of Campbell, the County of Santa Clara District Attorney’s Office has established a phone number and email to report a non-essential business operating in violation of the Order. These violations can be directed to pubhealthreferral@dao.sccgov.org or a voicemail can be left by calling (408) 792-2300.

8. EVICTIONS - What is the City of Campbell's stance on rent and landlord evictions?

The Santa Clara County Board of Supervisors passed an Urgency Ordinance on March 24, 2020, establishing a moratorium on residential and commercial evictions resulting from a substantial loss of income caused by COVID-19.

The moratorium applies to all cities countywide and is supported by the Governor’s order put in place on March 16, 2020. The County’s moratorium will last until May 31, 2020 and can be extended if the Governor revises his statewide order beyond May 31.

The County Counsel’s office will soon be issuing a set of frequently asked questions for both landlords and tenants about how the ordinance will be implemented and what the dispute resolution process will be. We will update our community of this information when it becomes available.

More information and the full text of the Ordinance can be found here: https://www.sccgov.org/sites/d5/Pages/SupervisorsApproveCountywideMoratoriumonCOVID-19-Evictions.aspx

The executive order put in place by Governor Newson on March 16, 2020 protects renters and homeowners during the COVID-19 pandemic.

This order waives the time limitations set forth in Penal Code section 396, subdivision (f). However, the order does not relieve a tenant from the obligation to pay rent, or restrict the landlord’s ability to recover rent that is due. These protections are in effect through May 31, 2020, unless extended.

If you are a Campbell renter or rental property owner experiencing a violation of this order, please review the order’s full directive and more information on our Tenant/Landlord Disputes page.

Governor Newsom’s Executive Order to Protect Renters and Homeowners During COVID-19 Pandemic

9. SHELTER IN PLACE ORDER - What's the difference between the order set in place for the State of California and the County’s order?

The Governor’s March 19, 2020 Executive Order directing all Californians to stay home, except for essential needs, complements the County of Santa Clara Public Health Department’s existing order that was issued on March 16, 2020. The Governor’s action reinforces the importance of our local order, which remains in effect and will continue to be implemented.

The Santa Clara County Order is currently set to last until 11:59 pm on April 7, 2020. However, the County Health Officer may choose to adjust the time period depending on more information that emerges from the situation.

The County has provided helpful information on their website to these questions and more.

10. SHELTER IN PLACE ORDER - What can I leave my house for?

Do not visit friends or family if there is no urgent need.

Limit exposure. Limit the amount of time you are out of the house. If possible, only have 1 person go out.

Food and medicine

Go to the store to buy food for yourself, those in your home, and anyone else that needs help.

This includes medical supplies at a pharmacy and essential home maintenance supplies at a hardware store.

Businesses selling those items can remain open. Employees of those businesses can keep working to ensure those businesses are operating.

These include:

Grocery stores
Corner stores and convenience stores, including liquor stores that sell food
Farmers’ markets
Food banks
Farm and produce stands
Supermarkets
Similar food retail establishments
Big box stores that sell groceries and essentials

You can also travel to pick up free food for children and elderly.

Stay 6 feet away from other people when you leave your house.

Minimize unnecessary trips

Buy normal quantities of your groceries. You will continue to be able to purchase these items whenever you need them.

Online stores and delivery

Mail and other delivery services to your home can continue to function, as can food delivery services.

You can place more orders from online stores. Businesses that deliver goods or services directly to residences are essential businesses that may continue to operate.

Other shopping

You can shop for anything related to health care, office supplies, and hardware supplies.

Other essential businesses include:

Hardware stores
Laundromats and laundry services
Banks
Funeral homes
Community benefit organizations on a case-by-case basis
Newspapers, television, radio and other media services
Veterinary hospitals and clinics

Order delivery whenever possible.

Plumbing and household services

Plumbers, electricians, and exterminators may keep working and providing their services to the public.

You can also visit a hardware store to buy supplies for a DIY solution.

Healthcare during the coronavirus outbreak

Do not go to the emergency room of a hospital unless you are having an actual emergency.

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City Clerk

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1. Where do I get copies of birth / marriage and death records?: Go to the Santa Clara County Clerk-Recorder at 70 West Hedding Street, San Jose, or give them a call at 408-299-5669.

2. Where do I record documents?: Contact the Santa Clara County Clerk-Recorder, 70 W. Hedding Street, San Jose, CA. The phone number is 408-299-5688.

3. Where do I get a business license / Inquire about an existing business?: You will need to visit the Finance Department located at 70 North First Street, phone number 408-866-2174.

4. Where do I get a fictitious business name?: Please come by the Santa Clara County Clerk-Recorder's Office at 70 West Hedding Street, San Jose. The phone number is 408-299-5688.

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Day Camp

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1. How do I register?

Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early!

2. When are the registration deadlines?: Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early!

3. What is your Federal Tax ID Number?: City of Campbell Tax ID# 94-6003997. If your receipt does not have our Tax ID listed at the top, please email recreation@campbellca.gov and our team can send you an updated receipt.

4. If the activity is full, is there a waitlist?: Waiting lists will be established if a program is full. There is no charge to be on a waitlist. If a space becomes available we will call and/or email you. Please do not show up for camp if your child is on the waitlist. You will only be added to the camp if you have been previously notified and charged.

5. What does my child need to bring? Not to bring?: For most camps, send your child with a lunch, bottle of water, and in play clothes with clothes toe shoes (no sandals). On water play or swim days, send them with their swim suit already on, and a towel (labeled). Label everything – lunch boxes, backpacks, sweatshirts, etc. Since each camp is different, please read the descriptions to find out more specifics. Reminders will be printed on your receipt once you sign up. Additionally, day camps will send your child home on Mondays with a calendar listing the week’s activities and other needed items. We ask campers to leave any items of value at home, such as toys and electronics. Campbell Recreation is not responsible for lost or stolen items.

6. What is the staff to child ratio?: Staff-camper ratios vary by age and camp. Contact Recreation Supervisor, Lauren Council at laurenc@campbellca.gov for the ratios of the camps you are interested in.

7. Is there before and after care?: Due to COVID-19 before and after care will not be provided for Summer 2021.

8. What if I am early? What if I am late?: Children may not be dropped-off early for camp. Leaders are preparing for the day, and cannot supervise early drop offs. Campers must be picked-up at the ending time of each camp. A fee of $10 per 15 minutes is charged for late pick-up and early drop-offs. The fee will be calculated after the first five minutes. This late fee will be collected at time of pick up by cash or check. Failure to pay the fee and/or frequent late pick-up or early drop-offs may jeopardize your child’s enrollment in our camp.

9. What if my child has allergies?: Please list your child’s allergy, severity, and any medications when you register in the "Allergy" question. If your child has severe allergies, notify the Recreation Supervisor in advance by calling 408-866-2740, AND talk with the on-site Specialist or the Leader III running your child’s camp at drop-off on Monday. Please bring any emergency medications in a sealed bag with the child’s name in permanent ink. The staff will ask you to fill out a Medication Form to check in the medicine. Please make sure your contact information is current in the Recreation ActiveNet account so staff can reach you if there is an urgent matter or medical emergency.

10. What if my child needs medication?: Please bring any medications in a sealed bag with the child’s name labeled in permanent ink and any instructions included. Staff will need you to fill out a Medication Form in order to hold a child's medicine.

11. What if my child is sick or unable to attend camp?: Illness happens – even in summer. Please note that there are no refunds for missed days. Please contact Recreation Supervisor, Lauren Council if your child is sick or will have a planned absence. Please refer to the Activity Guide for the COVID-19 Guidelines for Activity Enrollment for the returning after illness procedures.

12. Do you prorate camps?: No, fees are not pro-rated.

13. How are kids transported for field trips?: Due to COVID-19 all field trips that require bus transportation have been canceled.

14. Do you offer Financial Assistance?: Campbell Recreation does not offer payment plans; fees are due in full at the time of registration. There is a scholarship program available providing financial assistance to City of Campbell residents that demonstrate financial need. For more information, call the Recreation Office at 408-866-2104.

15. What if my child has Special Needs?: Contact Recreation Supervisor, Lauren Council at laurenc@campbellca.gov to set up a time to discuss any special needs we need to be aware of in planning camp. Consistent with our behavior policy, all campers need to be able to follow instructions, stay within camp boundaries, and cannot be a safety risk to themselves or others.

16. What is your behavior policy?: In order to provide all participants with a safe and positive camp experience, we have developed the following behavior expectations and code of conduct. All campers shall: - Behave in such a way that does not endanger, intimidate, or interfere with the participation of others. - Use respectful and appropriate language. - Stay with their group within the designated camp boundaries. - Respect the feelings, safety, and privacy of others. Guidelines are for the benefit and protection of all. Violations may result in immediate removal from camp

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Engineering

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1. When will my street be resurfaced?

Street resurfacing is one form of preventative maintenance. Its purpose is to extend the life of the street and to keep it looking and riding just as if it was brand new.

The Public Works Department is responsible for maintaining 87 miles of roadway in the City of Campbell. For scheduling preventative maintenance work and to keep track of the condition of each roadway, the city utilizes a computerized pavement management system (PMS), which stores the condition data of all of our streets. This computer system has a module that predicts the proper time to perform the appropriate preventative maintenance work on each street utilizing the most current condition data for that street. Based on the amount of funding that is available each year, the PMS will recommend the most cost effect pavement maintenance program for the streets that year.

To find out more about the city’s Pavement Management Program, please contact the Public Works Engineering Division at 408-866-2150 or email us.

2. What is the process for getting my sidewalk repaired?: The City of Campbell administers an annual program that addresses sidewalk, curb, and gutter concerns. A resident may contact the city and complete a request for an inspection of a sidewalk and/or curb and gutter. The service request will be investigated and if the location meets the city’s criteria for removal and replacement, it will be placed on the sidewalk / curb and gutter repair list and considered for a future sidewalk replacement project. Generally, this is a no cost service to the resident. In order to be considered for this program, please email us or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m. on Monday through Friday. For more information, please see the city’s Sidewalk Maintenance Repair Program.

3. What are the rules regarding placing storage containers in the public right of way?: Storage containers may be stored on the public street only after an encroachment permit has been obtained from the Public Works Department. In addition, storage containers on residential streets are allowed only if a building permit has been obtained from the Building Division.

A storage container is defined as a private container that carries personal property or furniture. An example of a storage container is a large metal shipping container (one that is transported via ocean carrier, train or semi-truck, i.e. Maersk) or another example of a storage container is one that a storage facility (i.e. Public Storage) drops off for you to fill.

4. Do I need an encroachment permit for a debris box to be placed in the public right of way?: Depending on location, an encroachment permit may be required. Please contact the city’s Public Works Department for more information at 408-866-2150.

5. How can I request an accessibility ramp to be installed at the corner of my street?: You may request an accessibility ramp to be installed at the corner of your street by contacting the Public Works Engineering Division at 408-866-2150 or via email.

The city apportions a percentage of the funds used for the Annual Sidewalk Maintenance program to install accessibility ramps, that equates to approximately 10 ramp installations each year. Please note that due to the limited funding, all accessibility ramp installations are done on a first-come, first-served basis.

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Environmental Services

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1. Who is the city’s garbage provider? How do I call to begin garbage / recycling service? My garbage and/or recycling were not picked up. Who do I contact?: The city’s garbage provider is West Valley Collection and Recycling, LLC. They are a private company that provides residential (single-family and multi-family) and commercial garbage and recycling collection services. To start or change service, to inquire about why your garbage and/or recycling were not picked up, please contact:
West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250.

2. What is the city’s recycling program?: West Valley Collection and Recycling, LLC, provides an unlimited curbside-recycling program for single-family residences, multi-family residences, and commercial businesses. Different colored carts are provided for residents and property owners to use. For more information about recycling, please contact:
West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250.

3. When will my yard waste be picked up?: Yard waste is picked up on the same day as your regular garbage pickup. Yard waste should be put in your yard waste container provided by West Valley Collection and Recycling, LLC. You may contact West Valley Collection and Recycling, LLC at 408-283-9250 for your specific garbage pickup day.

4. I need to dump some large items that are at my home. What can I do?: Please contact West Valley Collection and Recycling, LLC at 408-283-9250 for information regarding disposal of large items. For a fee, you may order a dumpster that will be delivered to and picked up from your home. West Valley Collection and Recycling, LLC, will inform you of the types of items which can and cannot be dumped by this method or you may visit their website.

5. What can go in the garbage and what can never go in the garbage?

What Can Go In The Garbage

Normal household refuse
Tree and shrubbery trimmings, flowers, and lumber (no more than four feet in length and 40 pounds in weight) securely tied in bundles at both ends. It is recommended that you recycle the yard wastes. They may be placed out in separate containers on the same day as your regular garbage
Cardboard and wooden boxes folded flat and tied in bundles. However, we encourage you to recycle these materials when possible
Broken glass, wrapped securely in multiple layers of newspaperAnimal wastes, wrapped in newspaper or plastic bags
Empty and dry hazardous materials containers of five gallons or less

What Can Never Go In The Trash

Liquids of any type. The refuse in landfills must be as dry as possible
Hot coals, ashes, or lit cigarettes
Building and construction debris (dirt / rocks, tree trunks, carpets, or large scraps)
Furniture, appliances, or auto parts (water heaters, major appliances, couches/chairs, car bumpers, fenders, engine blocks, batteries, items over 50 pounds)
Household hazardous wastes (paint, solvents, cleaning fluids, motor oil, insecticides, acids, gasoline, pool chemicals, highly flammable liquids, radioactive materials, or toxic chemicals)
Medical waste, including needles / syringes
Fluorescent light bulbs

For more information on what can and can not go in the trash, recycling, and green waste bins, please visit the West Valley Recycles website.

For special pickup of materials, please visit the Santa Clara County Hazardous Waste Program website.

6. How do I report someone pouring substances into the storm drain? Who do I report illegal dumping to?

Storm drain violations and illegal dumping are to be reported to one of the following agencies:

City of Campbell Public Works Department
Ph: 408-866-2150
City of Campbell Public Works Maintenance Division
Ph: 408-866-2145
West Valley Clean Water Program
Ph: 408-354-5385
- Report Online at https://www.cleancreeks.org/9/Report-a-Spill

* Please call 911 during non-business hours

7. Why is there only one company who can provide dumpsters / debris boxes for Campbell residents?: The City of Campbell has an exclusive Franchise Agreement with West Valley Collection and Recycling, LLC, to provide this service to its residents. Please contact West Valley Collection and Recycling, LLC at 408-283-9250 to order a dumpster.

8. What is considered Household Hazardous Waste? How can I dispose of this hazardous waste? Who do I contact about household hazardous waste drop off locations?: Household hazardous waste consists of paint, solvents, cleaning fluids, motor oil, insecticides, acids, gasoline, pool chemicals, highly flammable liquids, radioactive materials, or toxic chemicals. Please contact the Santa Clara County Household Hazardous Waste Program at (408) 299-7300 to dispose of these materials. They can give you information about waste drop off locations or you can visit their website for more information. Santa Clara County Household Hazardous Waste

9. What is the proper procedure for draining my pool?: Pool water can be drained to the property owner’s sanitary sewer clean out or can be drained in the property owner’s lawn or open ground. Pools cannot be drained into the street or storm drain system. For more information, please read / print the Draining Pools and Spas Brochure provided by the Santa Clara Valley Urban Runoff Pollution Prevention Program.

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Finance

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1. How do I obtain a business license?: If you are going to do business in Campbell, you may apply for your business license online
Apply Here

2. What is the cost of a business license?: The cost of a business license in Campbell is found on the link below:
Business License Fee Schedule

3. How can I pay for my business license?: In-Person payment methods include cash, check or money order (payable to City of Campbell) and credit card. You may also pay online by e-check or credit card.

4. Who is required to obtain a business license?: A business license is required in the City of Campbell under any of the following circumstances:
- Conduct business of any kind within the City limits
- Have a fictitious business name certificate registered with a Campbell address
- Have a State Board of Equalization resale permit registered with a Campbell address
- Have a home-based business in Campbell

5. How long do I have to pay for my business license?: You have a 30-day grace period after license expiration. Penalties will be imposed after the 30-day grace period.

6. Do I need a business license if I run a business out of my home?: Yes. You are still required to obtain a business license if your residence is in Campbell. Check with the City's Planning Division to ensure that operating your business from your home is permissible. Please note that along with your business license, the Planning Division imposes a Home Occupation Permit Fee.

7. What if I have more than one business location?: If you own more than one business, a separate business license is required for each type of business.
If you have one business with multiple locations within the City, each location is required to have a separate business license.

8. I am paid on a 1099 basis not as a W2 employee, am I required to obtain a business license?: Yes. The business license tax applies to independent contractors as well as business owners.

9. Does a non-profit organization need a business license?: If your business is a nonprofit organization, it is exempt from paying the City's business license tax. However, a business license with the City is still required. Tax-exempt organizations are required to provide proof of their non-profit status in order to receive a business license. They must provide a copy of a statement from the California Secretary of State or the Internal Revenue Service stating that the business has a nonprofit status.

10. Can I use a P.O. Box or a Virtual Office as my business location?: No, you may no use a PO box as your business location. You are required to have an actual (permanent) commercial office or home office location in Campbell.
We do accept a virtual office as a location that offer office space to use on occasion. UPS Stores or Staples are no zoned for office use.

11. Is my business information confidential?: Your personal information is confidential. However, business name, location, phone number, and owner's name are subject to disclosure under the
California Public Records Act.

12. I just purchased an existing business. Can I use the previous owner's license?: No. If ownership changes, the business license is not transferable. As a new owner, you need to apply for a business license in your name and pay the appropriate fees. If your business address is changing, it will require new zoning clearance by the Planning Division.

13. What if I want to move my business to another Campbell location?: You must come in person to City Hall to obtain zoning clearance from the Planning Division for the other location.
You can come in person or send an email requesting the address change, it will then be sent to our Planning and Building Departments for approval.

14. Will the City notify me when it is time to renew my license?: Yes. Approximately 30 days prior to expiration a renewal notice will be sent to you as a courtesy. However, you are still responsible for renewing your license even if you do not receive the courtesy notice.

15. What is the City’s current Transient Occupancy Tax Rate (TOT)?: The current rate is 12%.

16. Where can I get a copy of the Transient Occupancy Tax Form?: You can view the Transient Occupancy Tax Form online by clicking
here.

17. How do I find out about property tax rates?: Contact the Santa Clara County Tax Assessors Office.

18. How can I make a comment regarding utility rates and taxes?: Contact the California Public Utilities Commission.

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Maintenance

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1. I have questions about the tree in front of my house. Who do I contact?: To ask a question regarding your tree, call 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday or email us.

2. Who do I contact to trim or remove a city street tree?

The City of Campbell strongly supports the preservation of street trees. Trees beautify and enhance our neighborhoods, help to conserve energy, clean the air, and provide a home for wildlife. In 2005, Campbell was named a Tree City USA for the 23rd year in a row by the National Arbor Day Foundation for its commitment to trees.

The city will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree.

To discuss street trees, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30p.m., Monday through Friday, and ask to speak to the Park Maintenance supervisor.

3. Who do I contact to trim or remove a private tree?: Trees on private property are the responsibility of the property owner. To inquire about the removal of a private tree, please contact our Planning Department at 408-866-2140 between the hours of 8 a.m. to 5 p.m., Monday through Friday or email us.

4. There is a pothole in my street. Who do I contact to fix it?: To report a pothole in the street, please email us or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide the address of the location of the pothole along with your name and telephone number.

5. Where do I report damaged or missing signs?: The Maintenance Division makes repairs to existing traffic signs as needed. To report a concern or problem with a traffic sign, please email, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

For new sign installation, please email us or call our Engineering Division at 4080866-2150 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

6. There is a significant ponding in the curb and gutter area. What can I do?

The city’s response to ponding water along the gutter is limited. Significant ponding is often a result of excessive irrigation. Residents can reduce the amount of accumulated water in the curbed area by limiting the amount of irrigation applied to their lawn or landscaped areas.

Assuring that the curbed area is kept free of litter and debris is also essential. Since residential areas are swept once a month, it is important that cars are not parked along the curbed area during the scheduled sweep day. Allowing the street sweeper access to the curb and gutter to remove debris, assists in the mitigation of water.

If there are low hanging branches above the curbed area which prevent the street sweeper access to the curb, please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number. You can also contact our office by email.

7. Who do I contact for an uplifted sidewalk or curb and gutter?

Due to budget constraints, the City of Campbell no longer administers an annual replacement program for sidewalk, curb and gutter areas.

A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. If the displaced area meets the City’s criteria for repair, the lift will be ground down or ramped. If this is not feasible, the flag of sidewalk will be removed and replaced with asphalt.

To report an uplifted sidewalk and or curb and gutter please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number, or email us.

As an option, residents may apply for an encroachment permit with our Engineering Office and hire a contractor at their own expense to remove and replace the section of sidewalk. For more information about our encroachment permit process and applications, please continue reading or come in and visit us at City Hall, located at 70 North First Street in downtown Campbell. We are open from 8 a.m. to 5 p.m. Please note that any work done within the public right of way requires an encroachment permit.

We do continue to maintain the removal and replacement lists should the budget situation improve and the Sidewalk Maintenance Repair Program is reinstated. At that point, the locations listed in the program will be addressed in the order they were received.

8. How do I get my name on the waiting list for the Community Garden?: The City of Campbell operates and manages a community garden at Edith Morley Park. The approximate 0.5 acre garden site has 29-10 feet by 20 feet and 10-10 feet by 10 feet garden plots. Community garden plots are available for Campbell residents who want to have a garden to plant vegetables, herbs, or flowers, but don't have a suitable site where they live. Plots are issued on a year-to-year and first-come, first-served basis, with a limit of one plot per family. There is a $72 annual fee for the 10 feet by 20 feet plot and $36 fee for the 10 feet by 10 feet plot. This covers watering costs and upkeep of the garden. Currently, there is a waiting list. If you would like to be placed on the waiting list, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

9. Who do I report graffiti to?: Graffiti creates visual blight and property damage. When graffiti is allowed to remain on property and not promptly removed, it invites additional graffiti and criminal activity. Therefore, it is extremely important that once graffiti is discovered, it must be removed immediately. If you need help in removing graffiti or need to make a report regarding graffiti removal, call the graffiti hot line at 408-866-2191.

10. When will my street get swept?

The street sweeping schedule for residential areas with curb and gutters in the City of Campbell is available online. Please note that these areas get swept twice a month. We request that you refrain from parking on the street during the scheduled sweeping days so that the sweeper can get access to the curb area.

11. Who do I call for sewer related problems?: West Valley Sanitation District maintains the system from the sewer clean out to the street. To report problems with the sewer clean out or sewer lines, please contact West Valley Sanitation District during their business hours 7:30 a.m to 4:30 p.m. on weekdays at 408-378-2407, or visit their website. For after hour emergencies, call County Communications at 408-299-2507.

12. Who do I call about a rodent problem?: Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-918-4770 or visit their website for more information.

13. I will be doing some construction and digging. How can I avoid hitting the underground utility lines?: When digging in the city right of way, you must call Underground Service Alert (U.S.A.) at 1-800-227-2600. They will notify the appropriate utility companies who in turn will mark their facilities in the public right of way. You must contact U.S.A. at least two working days prior to commencing any work. For more information about U.S.A., visit their website.
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14. Who do I contact if a tree / bush is blocking visibility or access to my street or sidewalk?: To report a tree or bush which is blocking vehicle or pedestrian traffic, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and please provide an address of the location along with your name and telephone number.

15. What are the water feature hours at the various parks in Campbell?

Due to drought, the water feature at Campbell Park, Jack Fischer Park and John D. Morgan Park are closed until further notice.

For concerns relating to the water features, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

16. Who do I contact for bees or wasps in the city’s right of way?: To report bees or wasps in city trees or city property, please email or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and please provide your name, telephone number, and the location of the infestation.

17. Who do I contact for dead or stray animals in the city’s right of way?: To report a stray animal in the city’s right of way, please contact Silicon Valley Animal Control at 408-764-0344, Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. After hours call 408-764-0344 and you will be directed to the appropriate contact information. Visit the Silicon Valley Animal Control’s website for more information.

18. Who do I contact to report a stray shopping cart?: Citizens can report shopping carts found in the public right of way to the store owner, email the city, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday. Please provide your name telephone number and location of the cart.

Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.

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Museum Collection

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1. What kind of items is the Campbell Historical Museum collecting?: Generally, the Museum collects objects, ephemera, audio recordings, photographs, moving images, and documents, relating to the history of the Campbell area with regards for its changing historic sphere of influence in the Santa Clara Valley. These collections consist of materials primarily related to the period of early local pioneer settlement, c. 1840 to present, but do not exclude Native American artifacts, both historic and prehistoric of local origin, which may be deemed significant for research or exhibit purposes. Some items that may not be appropriate for the permanent collection may make excellent additions to our educational collection.

2. What items does the Museum not collect?: The Campbell Historical Museum only accepts items that directly relate to the history of Campbell. Accepting items simply because they are "old" is not enough, no matter how fascinating they might be.

3. Why can't the Museum accept everything? Why weren't my items accepted?: Documenting, cataloguing, preserving, and storing artifacts are very costly. Every Museum must be discriminating about what is accepted because each has a defined mission and limited resources. Items are declined if they do not meet our collecting criteria, if the Museum already owns duplicates or similar representations, or if their condition is poor.

4. Why and how is ownership of my donation formally transferred to the Museum?: In order for a museum to incorporate new acquisitions into its artifact catalog, it must first have legal possession of that object. To complete the donation process, the Collections Specialist will provide two copies of a "Deed of Gift," the form that legally and irrevocably transfers ownership to the Museum. One copy is retained by the Museum, while the other is retained by the donor for their records. The Deed of Gift is the donor's official gift receipt and may be used as proof of donation for tax purposes.

5. What recognition do donors receive?: When artifacts are exhibited, the names of donors are made public via the display label. A donor may specify how they wish their name to be listed (within the limits of length and good taste). Donors may not place special conditions on the way the Museum displays or labels the donation.

6. What about tax deductions?: The Campbell Historical Museum & Ainsley House are owned and operated but the City of Campbell as a public trust institution. Your gift may qualify as a charitable deduction for federal income purposes. The Deed of Gift, which donors are required to sign to transfer ownership of the donation to the Museum, also serves as a tax receipt. The Museum advises you to seek the counsel of a tax professional.

7. Can you tell me how much something I own is worth?: No. Federal law prohibits the Museum from providing appraisal services or information on any object's value (real or perceived). In the interest of fairness and because of the potential for abuse of the Museum's good offices, its staff, volunteers, and all affiliates are strictly prohibited from providing valuations of any object at any time for any purpose. To locate an appraiser, consider contacting your regional branch of the Appraisers Association of America or the American Society of Appraisers directly. Also, books are available within specific subject domains that describe market prices.

8. Will you keep my donation forever?: Collections staff periodically assess the Campbell Historical Museum's collection and may elect to deaccession (remove) select artifacts. Criteria for deaccessioning include materials that no longer serve the Museum's mission, duplicate other holdings, are hazardous, cannot be adequately stored or preserved, or the artifact's components have physically deteriorated with age and time. Deaccessioning requires approval by the Senior Museum Specialist and Collections Specialist, and is never undertaken lightly. Materials removed from the collection cannot be returned to donors, but may be transferred to other museums or sold to fund collections care.

9. Where and when will you display my donation?: The Campbell Historical Museum actively collects objects today for display far into the future. With rare exception, the Campbell Historical Museum will not immediately display a donation and makes no guarantee that your donated artifact(s) will be displayed at any time. When the Museum develops an exhibition, the curator reviews the artifacts available and chooses those items that best suit the exhibition's theme and messages. However, all donations are cataloged and stored, and are accessible to the public through a research appointment.

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Orchard City Organics

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1. What is Community Supported Agriculture?: Community Supported Agriculture (CSA) is a way for consumers to buy seasonal food directly from local farms. As a member of a CSA, you pay a fee to a local farmer at the beginning of the month or season and in turn you receive a weekly share of fresh produce.

2. What is Orchard City Organics?: The City of Campbell’s Orchard City Organics initiative is a partnership with local farms to offer CSA trial memberships to our residents and employees. Each week, participants will receive a CSA box of fresh fruits and vegetables at the Campbell Community Center, along with delicious recipes and farm updates. Join us to eat healthier and support local farms!

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Planning

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1. What is the zoning of my property?: To determine your zoning district and applicable development standards, you may view the city's Zoning Map and Zoning Code online, or contact the Planning Division at 408-866-2140. The zoning map divides the city into different zoning districts such as residential, commercial, industrial, and public facilities. You may refer to the Zoning Code for further descriptions of the various zoning districts. Each zoning district is ascribed permitted uses, uses permitted with conditional use permits, and the development standards for those uses.

2. What uses are allowed on this commercial/industrial property?: Each Commercial and Industrial Zoning District has associated permitted uses and conditional uses, which are listed in the Zoning Code. Permitted uses are allowed uses, whereas conditional uses are reviewed and considered under a Use Permit application. Please reference the Zoning Map and Code to determine your zoning, and Chapter 21.20, Commercial and Industrial Districts, of the Zoning Code for more information regarding uses.

3. Can I subdivide my property?: The Zoning Code and the Subdivision Code regulate the subdivision of properties. The minimum lot size, lot width, and required street frontage are described in these codes and are based upon the zoning of your specific property. Please reference Chapter 21.08, Residential, of the Zoning Code; and, Title 20, Subdivision and Land Development, of the Municipal Code for more information.

4. Where, and how tall, can my fence be?: The maximum height of fencing is generally six feet (including any lattice), and the fencing must be decreased in height to three feet, six inches in front yard areas and street side yard areas. Please reference Section 21.18.060, Fencing, of the Zoning Code for more information.

5. Do I need a permit to remove a tree?: For developed single-family residential properties, a Tree Removal Permit is required if you want to remove an Oak, Redwood, Cedar, or Ash tree that is 38 inches or greater in circumference (as measured four feet from the ground). For all other properties (e.g. apartments, town home developments, commercial centers), a Tree Removal Permit is required for all trees that are 38 inches or greater in circumference (as measured four feet from the ground). Please reference Chapter 21.32, Tree Protection Regulations, of the Zoning Code for more information. For trees in the public right of way, contact the Public Works Department at 408-866-2150.

6. Can I put on shed on my property, where can I put it, and do I need a permit?: Sheds are allowed on private property within the allowable development standards (e.g. setbacks, lot coverage, and floor area ratio) for your zoning district. To determine your zoning district and applicable development standards, you may view the city's Zoning Map online or contact the Planning Division. You need a Building Permit to build or place a shed greater than 120 square feet on your property. Regardless of size, any shed needs to meet the minimum development standards. Please reference Section 21.36.020, Accessory Structures, of the Zoning Code for more information.

7. What are my minimum building setbacks?: Your minimum building setbacks are determined by your zoning district. To determine your zoning district you may view the city's Zoning Map on-line or contact the Planning Division.

8. Can I run a business from my home?: Home businesses are allowed in all residential zoning districts, must be conducted within a home (exclusive of an attached or detached garage), and must be clearly incidental and secondary to the use of the home. A Business License and a Home Occupation Permit are required to establish a business at your home. Please reference Chapter 21.44, Home Occupations, of the Zoning Code for more information.

9. Can I construct a granny unit on my property?: Granny units are allowed on single-family (R-1) lots having a minimum lot area of 10,000 square feet, and are subject to the development standards (e.g. height, design, and parking) for granny units as well as the development standards (e.g. setbacks, lot coverage, and floor area ratio) for your zoning district. The maximum size for a granny unit is 640 square feet, exclusive of the garage space. A Building Permit is required to construct a granny unit on your property. Please reference Chapter 21.36.200, Secondary Dwelling Units, and Chapter 21.08.030, Single-Family (R-1) Zoning District, of the Zoning Code for more information.

10. Where is my property line, and what is the size of my lot?: To determine the exact location of your property lines, you will need to hire a land surveyor to survey your property. A land surveyor can identify property characteristics such as: property line location(s), size of the lot, sidewalk location, street center line, structures, trees, fences, and other pertinent information on site.

11. Can I convert my garage to living space?: It is difficult to meet the requirements, but it may be possible for some properties if the required on site parking can be fully satisfied. The code requires that every single-family property have two parking spaces for each unit, one of which must be covered. Additionally, please note in planning on site parking that not more than 50% of the front yard area can be paved. Please contact the Building Division to determine if changes to the building need to be made to convert the structure to living space. Please reference Chapter 21.28, Parking and Loading, Table 3-1, Parking Requirements by Land Use; and, Section 21.18.070, Front Yard Paving of the Zoning Code for more information.

12. Do I need a permit to erect a sign?: A business sign requires a Sign Permit issued by the Planning Division, and a Building Permit issued by the Building Division. For more complex sign projects, such as a Sign Program for a shopping center, a public hearing may be required. Please note that signs are not allowed on a residence for a home business. Please reference Chapter 21.30, Signs, and Code Section 12.44.060.G, Home Occupation/Operating Standards of the Zoning Code for more information.

13. How long does it take to get a Development Permit?: The length of time to process a Development Permit depends on the complexity of the project. Examples of Development Permits include Site and Architectural Review, Use Permits, Minor Land Divisions, Subdivisions, etc. These types of permits, referred to as discretionary permits, involve some level of subjective (i.e. discretionary) review to render a decision. This review may include a public hearing(s), and project-specific conditions are applied when approved. The first step in reviewing a Development Permit is a 30-day review by applicable stakeholder city departments and agencies. If your plans do not comply with city department and/or agency requirements, you will be required to submit revised plans that will be reviewed. Subsequent city department and agency reviews take two to four weeks to complete from the time a revision is submitted. More complex projects (e.g. subdivisions, planned developments, etc.) involve a lengthier approval process, and may require environmental review in addition to Site and Architectural Review and public hearings. Subdivisions, for example, typically take approximately six months to process, and also involve additional processing time for post-approval requirements (e.g. map recordation of a final map for a subdivision). In addition to the complexity of the proposed project, work load can affect processing time. Please contact a planner at 408-866-2140 to discuss the scope of your specific project to get an estimated timeline for processing.

14. How long does it take to get a Building Permit?: The length of time to process a Building Permit depends on the complexity of the project. Simple Building Permits, such as re-roof permits, may be able to be issued over the counter. Building Permits for residential remodels which meet applicable zoning and building codes generally take two to four weeks to issue. If your plans do not comply with a stakeholder city department and/or agency requirements, you will be required to submit revised plans that will be reviewed. Subsequent city department and/or agency reviews take two to four weeks to complete from the time a revision is submitted. In addition to the complexity of the proposed project, work load can affect processing time. Please contact the Building Division at 408-866-2130 to discuss the scope of your specific project to get an estimated timeline for processing.

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Police

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1. How do I pay a parking ticket?: Parking tickets can be paid online at www.pticket.com, over the phone at 1-800-525-8553 or by mail: enclose your check or money order payable to the City of Campbell, Office of Parking Violations, P.O. Box 11113, San Jose, CA 95103-1113. To avoid a late fee, payment must be postmarked within 21 days of citation issue date. Please write the citation number on the check or money order. www.pticket.com

2. How do I contest a parking ticket?: If you have received a parking citation and wish to request an Administrative Review, go to www.pticket.com. This must be done with 14 days of receiving your citation.
www.pticket.com

3. How can I get a copy of a police report or traffic accident report?

Police report copies may be requested by completing a Police Report Copy Request Form.

The cost for a report is $0.05 per page. The request form can be dropped off, mailed to the Campbell Police Department, 70 North First Street, Campbell, CA 95008, or faxed to (408) 379-7561. PLEASE DO NOT SEND CASH. The Police Department will respond to your request within 10 days.

Suspects or arrestees requesting copies of their arrest report must contact the Santa Clara County District Attorney’s office at (408) 299-7400. The office is located at 70 West Hedding Street, 2nd Floor, San Jose, CA 95110. Police Report Copy Request Form

4. How can I get a copy or view my criminal record?: The Police Department does not provide criminal record information. The information is available through the Santa Clara County Sheriff’s Office Records Division, 55 W. Younger Avenue, San Jose.

5. How do I find out if someone has been arrested?: Call the Santa Clara County Department of Corrections Booking Unit at (408) 299-2305.

6. How do I find out if I have a warrant?: To find out if you have a warrant, you can appear in person at the Campbell Police Department at 70 N. First Street in Campbell. You will need to provide identification. You will then be advised of any warrants and how to take care of them. If you appear in person and it is determined that you have a warrant, you may be arrested.

7. How do I obtain a police clearance letter for immigration or visa purposes?: Police clearance letters are provided for Campbell residents or former Campbell residents. To obtain a clearance letter, for immigration or visa purposes, you must appear at the Campbell Police Department during business hours. You will need to present proper identification such as a driver’s license, birth certificate, or valid passport. There is a fee for this service.

8. Where can I be fingerprinted?

Applicant fingerprinting is available at five convenient locations throughout Santa Clara County. A new Live Scan fingerprinting system enables us to electronically scan fingerprints and send them to the State Department of Justice for a prompt response.

Fingerprinting locations:

Los Gatos/Monte Sereno Police Department
110 E. Main Street
Los Gatos
Phone 408-354-5257
Fingerprinting services are by appointment only.

Santa Clara County Sheriff's Office
55 West Younger Avenue, rooms 371 and 372
San Jose
Phone 408-299-2217
Fingerprinting services are by appointment only.

Santa Clara County Sheriff's Office West Valley Substation
1601 S De Anza Bl, #148
Cupertino, CA
Phone 408-868-6614
Fingerprinting services are by appointment only.

Santa Clara County Sheriff's Office South County Substation
12431 Monterey Road
San Martin
Phone 408-686-3650
Fingerprinting services are by appointment only.

Stanford University Department of Public Safety
711 Serra Street
Stanford
Phone 650-723-9633
Fingerprinting services are by appointment only.

9. How do I retrieve my property from the Police Department?: PROPERTY IS RELEASED BY APPOINTMENT ONLY
To make an appointment for property release, or for additional information, please call (408) 866-2183.

10. How do I turn in found property to the Police Department?

Per Civil Procedure Section 2080.1
Property valued over $100 shall be turned over to the Sheriff or Police Department. It is illegal to keep things you find and not return them to their owner. You must turn property in to the police. We will look for the owner and hold the property for the owner to pick up. Found property can be given to any police officer, or can be brought to the police station 24 hours a day. Found items may not only be lost, but may be stolen or be an important part of a crime police are now investigating.

If items are found in another city, please contact that cities property unit and follow their procedure for turning in found property.

Found property may be claimed by the finder after 90 days.

Items that are “abandoned” are not considered found property therefore, they are not required to be turned in.

Food and unsanitary items shall not be turned in as found property and will not be accepted by the Police Department.

11. Whom should I contact regarding the auction of items confiscated by the Police?: Auctions for the Campbell Police Department are conducted by Property Bureau Incorporated on their website, www.propertyroom.com around the 15th of each month, for a minimum of three days, 24 hours a day.

12. How do I contest a traffic citation?: To obtain information on a traffic citation, contact the San Jose Traffic Court at 1095 Homestead Road, Santa Clara, CA 95050 (408) 556-3000.

13. My vehicle was impounded by the police. How do I get it back?

If your vehicle has been stored or impounded by the Campbell Police Department, you must obtain a vehicle release from the Police Department prior to picking up your vehicle at the tow yard.

You will be required to pay a fee to obtain a vehicle release. The tow company is also permitted to charge a fee for towing services and vehicle storage. To obtain more information concerning the release of your towed vehicle, please contact the police business office at (408) 866-2721. For quicker service, please have your license plate number or vehicle identification number ready.

14. How do I have a citation signed off?

If you have a correctable violation and wish to have the citation signed off, any California Police Officer can sign off the citation. Proof of insurance can only be signed off by the court. San Jose Traffic Court will accept a photocopy of your current insurance card as proof of correction.

The Campbell Police Department signs-off citations Monday through Friday, between noon and 1:00 PM. There is no fee for this service if the citation was issued by the Campbell Police Department. There will be a $15 fee if the ticket was issued by another agency.

If your vehicle is not drivable and is located in the City of Campbell, you may make an appointment for a citation sign-off by calling our Traffic Unit at (408) 866-2177.

Hours:

Monday - Friday

12:00 PM - 1:00 PM

Fees:

Free for Campbell Police Department issued tickets

$15 for non-Campbell Police Department issued tickets

15. How can I report an abandoned vehicle?: It is illegal to park a vehicle on the street for more than 72 consecutive hours. Please contact the Police Department’s abandoned vehicle hotline at (408) 866-2712. Please leave the description, location, license number and how long the vehicle has been parked without moving.
If your abandoned vehicle has been towed, please contact the Police Department at (408) 866-2721 with the vehicle’s license plate number or the vehicle’s identification number.

16. How do I report an illegally parked vehicle?: You can reach the Campbell Police Department’s Communications Division at (408) 866-2101.

17. What can I do about my noisy neighbors?: Any excessive noise such as loud music can be reported to the Police Communications Division at (408) 866-2101 at any time.

18. What are the regulations concerning construction-related noise?: The Campbell municipal code regulates the hours of construction. Construction activity for homeowners working on their own property is allowed Monday thru Saturday, 6am to 7pm; Sundays and Holidays, 8am to 6pm. Construction hours for non-homeowners are Monday through Friday, 8am to 5pm, Saturdays, 9am to 4pm and no construction Sundays and Holidays. Campbell Municipal Code 18.04.052 Hours of construction. To report a construction related noise complaint, please call (408) 866-2130, Monday through Friday 8:00 a.m. to 5:00 p.m. After hours call (408) 866-2101.

19. What can I do about barking dogs in my neighborhood?: Contact the Campbell Police Department Communications Division at (408) 866-2101 during the time the dog is barking.

20. How can I obtain information on sex offenders in my neighborhood?: Megan’s Law sex offender information is available by visiting: www.meganslaw.ca.gov

21. How do I register as a Drug, Sex, or Arson offender?: If you need to register as a Drug or Arson offender, you must appear in person at the Campbell Police Department, 70 N. First Street in Campbell, on Wednesdays between the hours of 9:00 a.m. and 4:00 p.m. Please bring official identification with you.
If you need to register as a Sex offender, the hours are Monday through Friday 8:00 a.m. to 4:00 p.m. No appointment is necessary. Please bring official identification with you.

22. How can I report narcotics activity in my neighborhood?: If you are reporting an emergency or a narcotics crime in progress, call 9-1-1. If you are reporting on-going narcotics activity and would like to remain anonymous, you should call the drug task force at (408) 866-2101.

23. If I am a victim or witness, how can I get emotional and financial support?: Contact the Victim/Witness Assistance Center in Santa Clara County at (408) 295-2656 or the California Victims of Crime Program at (800) 777-9229. www.victim.org

24. How do I report graffiti?: To report graffiti, call the City of Campbell graffiti hotline at (408) 866-2191. If you observe a graffiti crime that is in progress, call 9-1-1.

25. Where can I report illegal dumping?: Please contact the Public Works Department at (408) 866-2145 to have items on public property removed. If you have information regarding who did the illegal dumping, you can reach the Campbell Police Department’s Communications Division at (408) 866-2101.

26. When should I call 9-1-1?

9-1-1 is the number to call when you want to report a life-threatening emergency or a crime in progress. When making a 911 call it is important to stay calm and stay on the line until the dispatcher notifies you that it is okay to hang up.

To report a crime when there is no emergency, call our non-emergency line, (408) 866-2101.

27. How do I get a restraining order?: Contact the Superior Court, Family Division at 170 Park Avenue in San Jose or call the Family Court Clinic, Information Center at (408) 534-5600.

28. What do I do if online incident reporting is not right for me?: If your incident is an emergency, call 911. If non-emergency call 408-866-2101

29. What if this happened in another city can I file a report using this online police citizen reporting system?: NO, if a crime took place outside of the City of Campbell Police Department please call the police department for that city.

30. What if this happened on a state Freeway?: If this took place on a state Freeway please call the Highway Patrol Office nearest you.

31. What is a KNOWN suspect?: A KNOWN suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

32. What if I need to report a stolen vehicle or a lost/stolen license plate?: This type of report must be filed in person with an officer because your signature will be necessary to complete the report. Call 408-866-2101.

33. Drone info?: Please check Know Before You Fly

34. How do I turn in unwanted firearms and ammunition?

Below are the guidelines on how to safely turn in your firearms and ammunition:

1. You MUST be a resident of Campbell to turn in firearms and ammunition to CPD.

2. Place the firearm in your trunk. The Department prefers your firearms to be unloaded. We ask that you do not try to unload the firearm if you do not know how. Let us know if the gun is loaded or unloaded.

3. Drive straight to the police station at 70 N. First Street, Campbell, CA 95008. Do not stop anywhere else beforehand.

4. Leave firearm(s) and ammunition in the trunk and proceed to the CPD reception counter. DO NOT BRING ANY FIREARM(S) OR AMMUNITION INTO THE STATION

5. Notify a Records Specialist of the weapons you would like destroyed.

6. A call will be created for an Officer to safely remove the items from your vehicle’s trunk.

If you are not a Campbell resident, reach out to your local police department or gun range for information on turning in firearm(s) and ammunition. For any questions about the program call (408)866-2121.

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Police - Flock Safety

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1. What is ALPR?

Automatic License Plate Readers (ALPR) have long helped law enforcement in solving crimes and recovering stolen vehicles. ALPRs capture computer-readable images oflicense plates, allowing officers to compare plate numbers against those of stolen carsor wanted individuals on a database like the NCIC.

ALPR cameras can be installed on vehicles ("mobile ALPR") or attached to fixed objects like traffic lights ("fixed ALPR").

The information by ALPR cameras can help determine whether a vehicle was at the scene of a crime and to discover vehicles that may be associated with each other. Law enforcement agencies can choose to share their information with other agencies. The cameras can also integrate information from national or state crime databases to provide real-time alerts when a vehicle associated with a known suspect or a stolen vehicle passes the camera.

2. What is Flock Safety?

Flock Safety is a public safety operating system that helps communities and law enforcement in over 1,500 cities work together to eliminate crime, protect privacy, and mitigate bias. Flock Safety builds devices that capture objective evidence and use machine learning to detect and deliver unbiased investigative leads to law enforcement. Flock Safety communities have reported crime reductions of up to 70 percent.

Flock Safety serves HOAs, neighborhoods, businesses, law enforcement agencies, towns, and cities.

As of 2022, there are over 1,500 Flock Safety communities; we partner with 1000+ law enforcement agencies.

3. Does Flock Safety help reduce crime?: Law enforcement agencies have reported that utilizing Flock Safety devices has helped reduce crime by over 70 percent. In some areas, that included an over 80 percent reduction in residential burglaries, over 40 percent reduction in robberies, and an over 30 percent reduction in violent crime.

4. How do License plate readers help solve crime?

Seven out of every 10 crimes are committed with a vehicle.

License plate numbers give law enforcement the objective, actionable leads needed to solve the investigation. Using ALPR cameras, detectives can pinpoint the suspect’s last known location which narrows down the search radius.

Flock Safety ALPR cameras go beyond capturing license plates. Unlike traditional license plate readers, the unique Vehicle Fingerprint™ technology accelerates investigations by allowing users to filter their search based on the vehicle’s specific characteristics, including body type, make, color, and more. This is key in producing an investigative lead for law enforcement when a suspect vehicle has no visible plates.

5. How much does a Flock Safety camera cost?: The Flock Safety Falcon camera is $2,500 per camera per year, with a one-time $250 installation cost. This price includes everything — installation, maintenance, footage hosting, cellular service, and software updates. The Sparrow camera (a lighter and smaller version of our Falcon camera) costs slightly less with the same basic subscription model.

6. Where can a Flock Camera be installed?: Flock Safety cameras can be installed almost anywhere. Flock Safety leverages solar and battery for power, and cellular (LTE) for data communications, removing any upfront wiring or labor costs. The cameras only require a few hours of sunlight a day, making them ideal for both rural and urban neighborhoods.

7. How does Flock Safety protect citizen privacy?

Flock Safety has strict measures in place to protect resident privacy.

Flock Safety believes that we can successfully reduce crime while protecting and preserving privacy. Here are a few of the ways we have ethically-engineered our suite of products to ensure privacy protection:

We store all data for only 30 days (or in adherence with local laws). Customers own all of their data — Flock will never share or sell data with third parties. The customer is the only one to determine who has access to the footage.
The Safe List feature allows neighborhood residents to register their license plate number and opt to be eliminated from captured footage. This way, police can easily separate residents from non-residents and allow residents with privacy concerns to opt out of the system altogether.
All data is stored in the cloud through Amazon Web Services (AWS) using AES256 bit encryption, a standard encryption system used by both the Federal Government and the National Security Agency.

Learn more about how Flock Safety protect privacy here: How Flock Safety Works to Eliminate Crime While Protecting and Maintaining Resident Privacy

8. My neighborhood has Flock cameras. Can my car be removed from footage?: Yes, Flock has several measures in place to protect resident privacy. One measure is the Flock Safety Safe List, which allows residents of communities with Flock Safety cameras to specify that any footage of their vehicle is marked as “resident and removed from the footage in the interest of privacy.

9. Who monitors the camera footage?

Nobody from Flock Safety is accessing or monitoring your footage.

Flock Safety does not access or monitor your footage without explicit request of the customer. Our team does have software in place to measure camera performance and image capture quality. This is used to preemptively diagnose issues and schedule maintenance service calls.

10. Are Flock Safety Cameras tied to any personal identifiable information?: No, the camera takes pictures of the vehicle while across refencing the license plate through the Stolen Vehicle System and Flock Safety Hot List. A second search in the California Department of Motor Vehicles database must be conducted by an officer in order to identify the registered owner of the vehicle. Such a search requires reasonable suspicion as an officer must have a right to know and a need to know prior to conducting such a search.

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Recreation & Parks

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1. How do I reserve a picnic area at the park?: Group Picnic reservations are available at John D. Morgan Park and Edith Morley Park only, these areas have capacity limitations and bringing in additional tables and chairs to accommodate more people is strictly prohibited. Alcohol and bounce houses are only allowed with a permit in the reserved areas. There are first come-first served areas in most parks that can accommodate 8-10 people per table and absolutely no additional chairs or tables can be brought into the park. Bounce Houses and alcohol are not permitting in the first come - first served picnic areas.

Please visit our Park Rental Information page for more information .
Park Rental Information

2. What are the Campbell Recreation Department office hours?

The Campbell Recreation Main office is currently closed to the public until August 1, 2021. All City services can be accessed online and staff is available to respond to emails and phone calls:

Monday through Friday: 8 am - 5:00 pm

Saturday / Sunday: Closed

Adult Center Office Hours - Closed to the public until further notice

3. How can I register for classes and programs?

Class and program registration can be completed online. The Recreation Main Office is staffed, but is closed to the public. Please call (408) 866-2104 if you need assistance.

For the current registration schedule.

Facility rentals will begin to be accepted online and an appointment can be scheduled once the online process has begun. Please call (408) 866-2104 to inquire.

4. What time is the pool open for adult lap swim and how much does it cost?

Adult Lap Swim program is currently available by reservation only. For more information about what to expect and how to reserve a lane (along with operating times)

Please visit: Adult lap swim page

5. What time is the fitness center / weight room open and how much?: The Fitness Center at the Campbell Community Center is currently closed until further notice.

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Signals and Lighting

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1. How do I report a street light outage?: Call the Street Light Repair Hotline at (408) 866-2781.

2. I will be doing some construction and digging. How can I avoid hitting the underground utility lines?: When digging in the City right-of-way, you must call Underground Service Alert (U.S.A.) at 1-800-227-2600. They will notify the appropriate utility companies who in turn will mark their facilities in the public right of way. You must contact U.S.A. at least two working days prior to commencing any work. For more information about U.S.A., go to www.usanorth.org

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Street Maintenance

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1. Who do I contact to report a stray shopping cart?: Citizens can report shopping carts found in the public right-of-way to the store owner, email the City at publicworksmaint@cityofcampbell.com , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. Please provide your name telephone number and location of the cart. Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.

2. Who do I contact for dead or stray animals in the City’s right-of-way?: To report a stray animal in the City’s right of way, please contact Silicon Valley Animal Control at (408) 764-0344, Monday thru Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 AM to 5:00 PM. After hours call, (408)764-0344 and you will be directed to the appropriate contact information. To visit the Silicon Valley Animal Control’s website, please click on www.svaca.com

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Text to 9-1-1

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1. What is Text to 9-1-1 and why would I want to use it?: It is the ability to send a "short message" (SMS) or other kind of text message to 911. Texting during an emergency could be helpful if you are deaf, hard of hearing, have a speech disability, or if a voice call to 911 might otherwise be dangerous or impossible. But if you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911.

2. If I am able to text to 911, will the 911 center automatically know my location?: The dispatch center will not automatically know your location. For this reason, if you send a text message to 911, it is important to give the 911 call taker an accurate address or location as quickly as possible, if you can. Texting to 911 is different from making a voice call to 911 in this respect. When you make a voice call to 911, the call taker will typically receive your phone number and your approximate location automatically. This is called "Enhanced 911" or "E911." However, in most cases when you text 911 from a wireless phone, the call center will not receive an accurate location.

3. If text to 911 is available to me, why should I use it only when a voice call to 911 is not an option?: Voice calls to 911 are usually the most efficient way to reach emergency help. For example, voice calls allow the 911 operator to more quickly ask questions and obtain information from the caller, while two-way communication by text can take more time and is subject to limits on the length of text messages. In addition, when you make a voice call to 911, the call taker will typically receive your phone number and the approximate location of your phone automatically.

4. How will I know if 9-1-1 received my text?: The Dispatcher will respond with the same script that voice callers hear. Example: "Campbell 9-1-1, what is the address of your emergency?" If Text to 9-1-1 is not available, you should receive a message from the wireless carrier stating that Text to 9-1-1 is not available and you must place a voice or relay call to 9-1-1.

5. Is there a charge to Text to 9-1-1?: Standard text messaging rates apply.

6. Can I Text to 9-1-1 in languages other than English?: Currently, Text to 9-1-1 is only available in English.

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Traffic Engineering

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1. Why are there video cameras mounted on the traffic signals?: The cameras serve two purposes. First, they help to operate the traffic signals by detecting the presence of vehicles at the intersection. Second, they help the traffic engineers monitor traffic flow and make signal timing adjustments from City Hall. Campbell does not record images from traffic cameras.

2. How can I get a traffic signal installed at an intersection?: City of Campbell Municipal Code Section 10.12.040 provides the legal authority for the city traffic engineer to recommend to the City Council the installation of traffic signals. Justification for the installation of a traffic signal is based on warrants stated in the California Manual on Uniform Traffic Control Devices published by the Federal Highway Administration (FHWA). These warrants are based on certain traffic conditions that must be met, including minimum hourly traffic volumes and accident history. Based on an engineering and traffic survey, Public Works Department staff determine whether a traffic signal is warranted. Satisfaction of a warrant is not necessarily justification for a traffic signal. Delay, congestion, or other evidence of the need for right of way assignment must be shown. Also, funding must be available since the cost of designing and constructing a traffic signal can easily exceed $250,000. Finally, the City Council must approve the installation of a traffic signal. Contact the Traffic Engineering Division in writing to request a traffic signal or by email.

3. How can I get a red curb installed?: City of Campbell Municipal Code Section 10.24.065 provides the legal authority for the City Traffic Engineer to install curb markings. The city paints red curb to address a safety concern such as driveway visibility. Contact the Traffic Engineering Division in writing or email us to request red curb. The city currently does not paint red curb at fire hydrants since the California Vehicle Code Section 22514 already prohibits stopping, parking or standing any vehicle within 15 feet of a fire hydrant. Contact the Police Department when a vehicle is illegally parked at a fire hydrant at 408-866-2121.

4. How can I get a stop sign installed?: City of Campbell Municipal Code Section 10.12.100 provides the legal authority for the city traffic engineer to install stop signs. Because a stop sign may cause inconvenience to motorists, stop signs should only be used where warranted based on stop sign warrants stated in the Manual on Uniform Traffic Control Devices (MUTCD) published by the Federal Highway Administration (FHWA) and the MUTCD 2003 California Supplement. The Traffic Engineering Division will perform an engineering and traffic survey to determine the need for a stop sign. Contact the Traffic Engineering Division in writing or email us to request a stop sign.

5. How can I get a crosswalk installed?: City of Campbell Municipal Code Section 10.12.110 provides the legal authority for the city traffic engineer to install crosswalks. Crosswalk markings serve primarily to guide pedestrians into the proper path. Pedestrian crosswalks are intended to channelize pedestrians. Crosswalks do not necessarily increase pedestrian safety as they may give pedestrians a false sense of security. For this reason the Public Works Department's current policy is not to install new crosswalks at uncontrolled crossings. Contact the Traffic Engineering Division in writing or email us to request a crosswalk.

6. Why does the pedestrian traffic signal flash "Don't Walk" only seconds after turning green?: After being actuated, the pedestrian signal should display a white walking man for about six seconds. Pedestrians can step off the curb when safe and begin walking across the street. The pedestrian signal will begin flashing an orange upraised hand for several seconds to signify to subsequent pedestrians not to step off the curb. The upraised hand should flash long enough for someone who is already walking across the street to get completely across to the other side of the street. Those pedestrians who began walking across the street during the walking man signal should continue to walk across the street and onto the sidewalk on the other side of the street. The key thing to remember is the purpose of the flashing upraised hand is to communicate to pedestrians whether or not to step off the curb. If you missed the walking man signal, simply press the pedestrian push button again and wait for the next cycle.

7. Why are lanes of traffic allowed to be closed during busy times of the day?: The Public Works Department is very concerned about minimizing the inconvenience of traffic delays to the motoring public. Staff makes an effort to coordinate with utility companies and contractors to schedule lane closures for construction and maintenance activities during non-commute and non-lunch hours. However, factors such as worker safety, construction costs and productivity may justify allowing lane closures during peak periods in order to finish work in a fewer number of days.

8. How can I get the freeway ramp metering rate changed?: The freeway ramp meters are operated and maintained by Caltrans.

9. How can I make a service request regarding an expressway?: Generally, expressways are operated and maintained by the County of Santa Clara.

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Volunteer Program

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1. Who Volunteers?

Working people willing to share their acquired skills with the community
People preparing to reenter the workforce or investigating a career change
Retirees wanting to stay active
Students earning school credit and gaining practical work experience
Citizens acquainting themselves with local government
Men and women sharing a lifetime of practical experiences
Anyone seeking more out of life by contributing spare time to worthwhile activities
We're hoping to hear from you

2. Why Volunteer?

Community volunteerism offers you the unique opportunity to turn your special interests into action. You benefit while making a positive impact on your community. And remember, volunteering makes you feel good!

Earn recognition and enjoy a sense of accomplishment
Learn new skills and explore new experiences
Become constructively involved in a worthwhile activity
Meet new people and have a lot of fun
Add experience and references to your resume
Expose your talents and exercise your knowledge
Feel the satisfaction of "giving back" to your community

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Youth Commission

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1. What will the Youth Commission do?: This advisory commission will act in an advisory capacity to Campbell City Council on matters relating to youth and teens. Youth Commission members will be responsible for representing the youth voice in the Campbell community. Commissioners may recommend programs to city staff that would encourage positive youth experiences and or coordinate their own events or programs to allow youth and teens to have an increased involvement with local government.

2. What is discussed at meetings?: Meeting topics may include current events relating to teens such as drug and alcohol awareness and education, safety, sports, education pressures and expectations, environmental concerns, community involvement and or specific local issues that Campbell teens face. Meeting agendas will be posted in advance in the effort to inform the public and encourage participation at meetings.

3. What does a meeting look like or sound like?: Youth Commission meetings will follow the Ralph M. Brown Act requirements. They will follow formality such as City Council, Planning Commission or Parks and Recreation Commission meetings for example. The Brown Act assures that meeting content is available to the public and that meetings are open and accessible to the public. Local municipalities follow the Brown Act as a means to include and keep the community informed on important policies and discussions in their communities.

4. Who is responsible for the Youth Commission?: The City of Campbell will provide a staff member to serve as a liaison to the Youth Commission. This person’s role will be to educate, guide and support the youth during their term. Because this is the first year they will be especially helpful to the commissioners to formulate a work plan and assure they are moving through their term and meetings with success.

5. Will I receive volunteer hours for my time as a Youth Commissioner?: Youth Commissioners may track their meeting and event time as volunteer/ community service hours. City staff can sign-off on documents from school or other agencies as necessary. Commissioners will receive a certificate and verification letter on city leader head at the conclusion of their term.

6. I go to a CUSD or CUHSD school but, don’t live in Campbell. May I apply?

The first requirement for Campbell Youth Commission participation is being a resident of Campbell. If you are not a Campbell resident, you can find information on respective youth commissions for Campbell’s neighboring cities below.

City of Saratoga Youth Commission
http://www.saratoga.ca.us/cityhall/comms/youth/default.asp

Town of Los Gatos Youth Commission
http://www.losgatosca.gov/287/Youth-Commission

City of San Jose Youth Commission
https://www.sanjoseca.gov/prns/youthcommission

City of Cupertino Teen Commission
http://www.cupertino.org/index.aspx?page=61

City of Santa Clara Youth Commission
http://santaclaraca.gov/index.aspx?page=1180

City of Sunnyvale Teen Advisory Committee
http://sunnyvale.ca.gov/Departments/CommunityServices/ClassesandActivities/Teens/TeenAdvisoryCommittee.aspx

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▼ Campbell's Response to COVID-19

Essential businesses

Non-essential businesses

Construction

Warehouses and distribution centers

Real estate showings

Is this mandatory or is it just guidance?

Enforcement

Do not visit friends or family if there is no urgent need.

Food and medicine

Minimize unnecessary trips

Online stores and delivery

Other shopping

Plumbing and household services

Healthcare during the coronavirus outbreak

▼ City Clerk

▼ Day Camp

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▼ Finance

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▼ Museum Collection

▼ Orchard City Organics

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▼ Traffic Engineering

▼ Volunteer Program

▼ Youth Commission

Live Edit

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Campbell's Response to COVID-19

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City Clerk

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Day Camp

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Engineering

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Environmental Services

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Finance

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Maintenance

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Museum Collection

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Orchard City Organics

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Planning

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Police

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Police - Flock Safety

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Recreation & Parks

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Signals and Lighting

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Street Maintenance

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Text to 9-1-1

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Traffic Engineering

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Volunteer Program

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Youth Commission