• Working people willing to share their acquired skills with the community
• People preparing to reenter the workforce or investigating a career change
• Retirees wanting to stay active
• Students earning school credit and gaining practical work experience
• Citizens acquainting themselves with local government
• Men and women sharing a lifetime of practical experiences
• Anyone seeking more out of life by contributing spare time to worthwhile activities
• We're hoping to hear from you

• Earn recognition and enjoy a sense of accomplishment
• Learn new skills and explore new experiences
• Become constructively involved in a worthwhile activity
• Meet new people and have a lot of fun
• Add experience and references to your resume
• Expose your talents and exercise your knowledge
• Feel the satisfaction of "giving back" to your community

Go to the Santa Clara County Clerk-Recorder at 110 West Tasman Drive, San Jose, or give them a call at 408-299-5688.

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Contact the Santa Clara County Clerk-Recorder, 110 W. Tasman Drive, San Jose, CA. The phone number is 408-299-5688.

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You will need to visit the Finance Department located at 70 North First Street, phone number 408-866-2174.

Please come by the Santa Clara County Clerk-Recorder's Office at 110 W. Tasman Drive, San Jose. The phone number is 408-299-5688.

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If you are going to do business in Campbell, you may apply for your business license online

The cost of a business license in Campbell is found on the link below:

In-Person payment methods include cash, check or money order (payable to City of Campbell) and credit card.  You may also pay online by e-check or credit card.

A business license is required in the City of Campbell under any of the following circumstances: 
- Conduct business of any kind within the City limits 
- Have a fictitious business name certificate registered with a Campbell address 
- Have a State Board of Equalization resale permit registered with a Campbell address 
- Have a home-based business in Campbell

If your business falls under the exempt categories as defined in sections 5.01.005-5.01.045 of the Campbell Municipal Code, the City may issue an exempt business license at no cost to the applicant. The City encourages exempt businesses to apply in order to maintain accurate records and have contact information if information that could affect business needs to be shared.

You have a 30-day grace period after license expiration. Penalties will be imposed after the 30-day grace period.

Yes. You are still required to obtain a business license if your residence is in Campbell. Check with the City's Planning Division to ensure that operating your business from your home is permissible. Please note that along with your business license, the Planning Division imposes a Home Occupation Permit Fee.

Yes. The business license tax applies to independent contractors as well as business owners.

If your business is a nonprofit organization, it is exempt from paying the City's business license tax. However, a business license with the City is still required. Tax-exempt organizations are required to provide proof of their non-profit status in order to receive a business license. They must provide a copy of a statement from the California Secretary of State or the Internal Revenue Service stating that the business has a nonprofit status.

No, you may no use a PO box as your business location. You are required to have an actual (permanent) commercial office or home office location in Campbell.
We do accept a virtual office as a location that offer office space to use on occasion.  UPS Stores or Staples are no zoned for office use.

Your personal information is confidential. However, business name, location, phone number, and owner's name are subject to disclosure under the

No. If ownership changes, the business license is not transferable. As a new owner, you need to apply for a business license in your name and pay the appropriate fees. If your business address is changing, it will require new zoning clearance by the Planning Division.

You must come in person to City Hall to obtain zoning clearance from the Planning Division for the other location.
You can come in person or send an email requesting the address change, it will then be sent to our Planning and Building Departments for approval.

Yes. Approximately 30 days prior to expiration a renewal notice will be sent to you as a courtesy. However, you are still responsible for renewing your license even if you do not receive the courtesy notice.

The current rate is 12%.

You can view the Transient Occupancy Tax Form online by clicking

The Public Works Department is responsible for maintaining 87 miles of roadway in the City of Campbell. For scheduling preventative maintenance work and to keep track of the condition of each roadway, the city utilizes a computerized pavement management system (PMS), which stores the condition data of all of our streets. This computer system has a module that predicts the proper time to perform the appropriate preventative maintenance work on each street utilizing the most current condition data for that street. Based on the amount of funding that is available each year, the PMS will recommend the most cost effect pavement maintenance program for the streets that year.

To find out more about the city’s Pavement Management Program, please contact the Public Works Engineering Division at 408-866-2150 or email us.

A storage container is defined as a private container that carries personal property or furniture. An example of a storage container is a large metal shipping container (one that is transported via ocean carrier, train or semi-truck, i.e. Maersk) or another example of a storage container is one that a storage facility (i.e. Public Storage) drops off for you to fill.

The city apportions a percentage of the funds used for the Annual Sidewalk Maintenance program to install accessibility ramps, that equates to approximately 10 ramp installations each year. Please note that due to the limited funding, all accessibility ramp installations are done on a first-come, first-served basis.

The City’s garbage provider is West Valley Collection and Recycling, LLC. They are a private company that provides residential (single-family and multi-family) and commercial garbage, recycling, and organics collection services. To start or change service, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

To inquire about why your garbage, recycling, and/or organics were not picked up, please contact:

West Valley Collection and Recycling, LLC
1333 Oakland Road
San Jose, CA 95112
Ph: 408-283-9250

West Valley Collection and Recycling, LLC, provides an unlimited curbside-recycling program for single-family residences, multi-family residences, and commercial businesses. Different colored carts are provided for residents and property owners to use. For more information about recycling, please contact:

West Valley Collection and Recycling, LLC.
1333 Oakland Road
San Jose, CA 951124
Ph: 408-283-9250

Organics is picked up on the same day as your regular garbage pickup. Organics, such as yard waste and food scraps, should be put in your Organics container provided by West Valley Collection and Recycling, LLC. You may contact West Valley Collection and Recycling, LLC at 408-283-9250 for your specific garbage pickup day.

At no extra charge, single-family residents may schedule pick-ups up to three times annually and multi-family residents may arrange a pick-up once per unit per year. Participants can dispose of three cubic yards of reusable, recyclable and landfill materials (bagged/boxed and labeled). Three large items, including two appliances/furniture items and one electronic waste (not to exceed 150 pounds).

To schedule a collection, participants must contact WVC&R customer service at (408) 283-9250 before the designated collection day. Reusable materials will be donated whenever possible, depending on market availability.

Garbage/Landfill

Place solid waste materials in your black cart/bin for servicing. Acceptable solid waste bin items include:

• Wax-lined paper.
• Plastics such as, toothpaste and ointment tubes, rubber bands, straws, gloves, etc.
• Fabric/Textiles such as belts, purses, boots and shoes, pillows, linen, etc. (Please look into donation options before putting these items in our landfills).
• Glass such as ceramics, eye glasses, mirrors, etc.
• Electronic waste such as audio tapes and video tapes.
• Dirt, chip bags, pet waste (bagged), poison oak.

Recycling

Place recyclable materials in your blue cart/bin. Make sure your recyclables are clean enough so that other recyclables are not contaminated with food, oil, liquid, etc. Acceptable recyclable items include:

• Metal such as rinsed cans, clean aluminum foil, trays, pans, screws, nails, etc.
• Glass including bottles, broken glass, dishware, etc.
• Paper that is clean and dry, including mail, newspaper, books, printer paper, etc.
• Plastic including beverage bottles, coffee cup lids, food containers, etc.
• Film plastic including bread bags, bubble wrap, plastic wrap, etc.
• Small electronics (batteries removed) including calculators, cameras, cell phones, radios, printers, cords, DVD players, etc.
  1. Call Customer Service at (408) 283-9250 to recycle large electronics.

Organics

California Senate Bill 1383 requires residents and businesses to divert organics from landfills to lower greenhouse gas (methane) emissions. WVC&R distributed kitchen pails to collect food scraps with ease. You can empty the pail into your organics bin, along with yard waste, for servicing.

Place organic materials in your green cart/bin (brown for those with older yard waste bins). Acceptable organics include:

• Yard waste including lawn cuttings, leaves, twigs, succulents, and flowers.
• Food scraps including fruits and vegetables, pumpkins, bones, pasta, dough, eggs, bread, etc.
• Soiled paper including coffee filters (and coffee grounds), pizza boxes, used paper towels, paper straws, compostable takeout containers, etc.

For more information on what can and can not go in the trash, recycling, and organics bins, please visit the West Valley Recycles website.

For special pickup of materials, please visit the Santa Clara County Hazardous Waste Program website.

Storm drain violations and illegal dumping in or near storm drains or creeks are to be reported to one of the following agencies:

• City of Campbell Public Works Department
  Ph: 408-866-2150
• City of Campbell Public Works Maintenance Division
  Ph: 408-866-2145
• West Valley Stormwater Authority
  Ph: 408-354-5385
  You may also Report a Spill Online. 

* Please call 911 during non-business hours

If your company plans to hire a third-party hauler, please be aware that they must be selected from the City’s approved list of haulers. Additionally, mixed construction & demolition (C&D) waste must be disposed of at designated facilities. 

You can find the list of approved haulers and facilities here: https://www.campbellca.gov/DocumentCenter/View/127/Waste-Management-Plan-Form?bidId= 

Due to federal and state quality and disposal requirements, the City of Campbell has an exclusive Franchise Agreement with West Valley Collection and Recycling, LLC, to provide this service to its residents and businesses. Please contact West Valley Collection and Recycling, LLC at 408-283-9250 to order a dumpster.

Effective March 1, 2024, used cooking oil may be placed curbside in an oil jug provided to you. Request a free cooking oil jug from West Valley Recycles by calling their customer service team at 408-283-9250. Once your jug is filled, place it between your organics and recycling bins for collection. No more than 3 gallons per week. 

The city will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree.

To discuss street trees, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30p.m., Monday through Friday, and ask to speak to the Park Maintenance supervisor.

For new sign installation, please email us or call our Engineering Division at 4080866-2150 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

Assuring that the curbed area is kept free of litter and debris is also essential. Since residential areas are swept once a month, it is important that cars are not parked along the curbed area during the scheduled sweep day. Allowing the street sweeper access to the curb and gutter to remove debris, assists in the mitigation of water.

If there are low hanging branches above the curbed area which prevent the street sweeper access to the curb, please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number. You can also contact our office by email.

A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. If the displaced area meets the City’s criteria for repair, the lift will be ground down or ramped. If this is not feasible, the flag of sidewalk will be removed and replaced with asphalt.

To report an uplifted sidewalk and or curb and gutter please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number, or email us.

As an option, residents may apply for an encroachment permit with our Engineering Office and hire a contractor at their own expense to remove and replace the section of sidewalk. For more information about our encroachment permit process and applications, please continue reading or come in and visit us at City Hall, located at 70 North First Street in downtown Campbell. We are open from 8 a.m. to 5 p.m. Please note that any work done within the public right of way requires an encroachment permit.

We do continue to maintain the removal and replacement lists should the budget situation improve and the Sidewalk Maintenance Repair Program is reinstated. At that point, the locations listed in the program will be addressed in the order they were received.

West Valley Sanitation District maintains the system from the sewer clean out to the street. To report problems with the sewer clean out or sewer lines, please contact West Valley Sanitation District during their business hours 7:30 a.m to 4:30 p.m. on weekdays at 408-378-2407, or visit their website. For after hour emergencies, call County Communications at 408-299-2507.

Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-918-4770 or visit their website for more information.

The water feature at Campbell Park, Jack Fischer Park and John D. Morgan Park will start on Friday, May 10, 2024. Water feature hours are M-F from 10 am to 5 pm and Saturday and Sundays from 10 am to 6 pm. 

For concerns relating to the water features, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.

Monday through Friday: 8:00am - 4:00pm (the Main Recreation office in C-31 is open until 5pm)

Saturday / Sunday: Closed

Click Here for more information on the Adult Center

Group Picnic reservations are available at John D. Morgan Park and Edith Morley Park only, these areas have capacity limitations and bringing in additional tables and chairs to accommodate more people is strictly prohibited. Alcohol and bounce houses are only allowed with a permit in the reserved areas. There are first come-first served areas in most parks that can accommodate 8-10 people per table and absolutely no additional chairs or tables can be brought into the park. Bounce Houses and alcohol are not permitting in the first come - first served picnic areas.  

Please visit our Park Rental Information page for more information .

The Campbell Recreation Main office is currently open
Monday - Friday: 8 am - 5:00 pm
Saturday / Sunday: Closed

Adult Center Office Hours -
Monday - Friday 8:00am- 5:00pm
Saturday / Sunday: Closed

Class and program registration can be completed online or in-person at the Recreation Main Office. The Recreation Main Office is open to the public Monday-Friday 8am-5pm, Please call (408) 866-2104 if you need assistance.

For the current Classes and Registration.

Facility rentals: A reservation request must be submitted online and an appointment to see the facility will be scheduled once the online process has begun. Please visit our webpage for photos, fees, capacities and more before calling (408) 866-2104

General Adult Lap Swim has returned and limited private lanes continue to be available. For more information about what to expect and how to book a general lap swim date and time or to reserve a lane (along with operating times) 

Please visit:  Adult lap swim page

The Fitness Center at the Campbell Community Center is open! The hours of operation are: 

Monday- Friday 11:30am-2:00pm AND 4:30pm-9pm
Saturday/Sunday 8am-Noon

A daily pass is $8.00 per visit, and there are 10/20 pass options are available at a discounted rate. All customers need an account in our registration system. If you are a daily pass user please choose a date to attend in advance. 10/20 or unlimited pass holders can arrive with no prior reservation. Onsite registration is not available unless the Main Recreation office is open M-F 8am-5pm
Visit: Our Registration website for the Weight Room

Drop-in basketball is $8.00 per visit is available Monday, Wednesday and Friday from, 11:30am to 2:00pm in the Main Gym*.
Customers need an account and to choose a date to attend in advance. On site registration requires the customer to visit Main Recreation Office in C-31 prior to attending. 
Visit our registration site to get signed up

*During June-August these programs will take place in the Aux Gym.

Drop-in volleyball is $8.00 per visit. The time are Tuesdays at 11:30am to 2:00pm and Fridays from 7:00pm to 10:00pm in the Main Gym*.
Customers need an account and to choose a date to attend in advance. On-site registration is not available unless during Main Recreation Office hours of 8am-5p, Monday-Friday.
Visit our registration site to create an account and select your day to participate.

 *June - August Tuesday Noon-time programming will take place in the Aux Gym

Citizens can report shopping carts found in the public right-of-way to the store owner, email the City at publicworksmaint@cityofcampbell.com , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. Please provide your name telephone number and location of the cart. Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.

To report a stray animal in the City’s right of way, please contact Silicon Valley Animal Control at (408) 764-0344, Monday thru Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 AM to 5:00 PM. After hours call, (408)764-0344 and you will be directed to the appropriate contact information. To visit the Silicon Valley Animal Control’s website, please click on www.svaca.com

Call the Street Light Repair Hotline at (408) 866-2781.

Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early! 

Register online by visiting https://secure.rec1.com/CA/campbell-ca/catalog 

Registration dates and schedules will be announced in March. Once Open Registration begins, registration is on-going until the camp fills up or the session begins. Camps do fill, so register early!

City of Campbell Tax ID# 94-6003997. If your receipt does not have our Tax ID listed at the top, please email recreation@campbellca.gov and our team can send you an updated receipt.

For most camps, send your child with a lunch, bottle of water, and in play clothes with clothes toe shoes (no sandals). On water play or swim days, send them with their swim suit already on, and a towel (labeled). Label everything – lunch boxes, backpacks, sweatshirts, etc. Since each camp is different, please read the descriptions to find out more specifics. Reminders will be printed on your receipt once you sign up. Additionally, day camps will send your child home on Mondays with a calendar listing the week’s activities and other needed items. We ask campers to leave any items of value at home, such as toys and electronics. Campbell Recreation is not responsible for lost or stolen items.

Staff-camper ratios vary by age and camp. Contact Recreation Supervisor, Lauren Council at laurenc@campbellca.gov for the ratios of the camps you are interested in.

Due to COVID-19 before and after care will not be provided for Summer 2021.

Children may not be dropped-off early for camp. Leaders are preparing for the day, and cannot supervise early drop offs. Campers must be picked-up at the ending time of each camp. A fee of $10 per 15 minutes is charged for late pick-up and early drop-offs. The fee will be calculated after the first five minutes. This late fee will be collected at time of pick up by cash or check. Failure to pay the fee and/or frequent late pick-up or early drop-offs may jeopardize your child’s enrollment in our camp.

Please list your child’s allergy, severity, and any medications when you register in the "Allergy" question. If your child has severe allergies, notify the Recreation Supervisor in advance by calling 408-866-2740, AND talk with the on-site Specialist or the Leader III running your child’s camp at drop-off on Monday. Please bring any emergency medications in a sealed bag with the child’s name in permanent ink. The staff will ask you to fill out a Medication Form to check in the medicine. Please make sure your contact information is current in the Recreation ActiveNet account so staff can reach you if there is an urgent matter or medical emergency. 

Illness happens – even in summer. Please note that there are no refunds for missed days. Please contact Recreation Supervisor, Lauren Council if your child is sick or will have a planned absence. Please refer to the Activity Guide for the COVID-19 Guidelines for Activity Enrollment for the returning after illness procedures.  

No, fees are not pro-rated. 

Due to COVID-19 all field trips that require bus transportation have been canceled.

Contact Recreation Supervisor, Lauren Council at laurenc@campbellca.gov to set up a time to discuss any special needs we need to be aware of in planning camp. Consistent with our behavior policy, all campers need to be able to follow instructions, stay within camp boundaries, and cannot be a safety risk to themselves or others.

In order to provide all participants with a safe and positive camp experience, we have developed the following behavior expectations and code of conduct. All campers shall: - Behave in such a way that does not endanger, intimidate, or interfere with the participation of others. - Use respectful and appropriate language. - Stay with their group within the designated camp boundaries. - Respect the feelings, safety, and privacy of others. Guidelines are for the benefit and protection of all. Violations may result in immediate removal from camp

It is the ability to send a "short message" (SMS) or other kind of text message to 911. Texting during an emergency could be helpful if you are deaf, hard of hearing, have a speech disability, or if a voice call to 911 might otherwise be dangerous or impossible. But if you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911.

The dispatch center will not automatically know your location. For this reason, if you send a text message to 911, it is important to give the 911 call taker an accurate address or location as quickly as possible, if you can. Texting to 911 is different from making a voice call to 911 in this respect. When you make a voice call to 911, the call taker will typically receive your phone number and your approximate location automatically. This is called "Enhanced 911" or "E911." However, in most cases when you text 911 from a wireless phone, the call center will not receive an accurate location.

Voice calls to 911 are usually the most efficient way to reach emergency help. For example, voice calls allow the 911 operator to more quickly ask questions and obtain information from the caller, while two-way communication by text can take more time and is subject to limits on the length of text messages. In addition, when you make a voice call to 911, the call taker will typically receive your phone number and the approximate location of your phone automatically.

The Dispatcher will respond with the same script that voice callers hear. Example: "Campbell 9-1-1, what is the address of your emergency?" If Text to 9-1-1 is not available, you should receive a message from the wireless carrier stating that Text to 9-1-1 is not available and you must place a voice or relay call to 9-1-1.

Standard text messaging rates apply.

Currently, Text to 9-1-1 is only available in English.

Automatic License Plate Readers (ALPR) have long helped law enforcement in solving crimes and recovering stolen vehicles. ALPRs capture computer-readable images oflicense plates, allowing officers to compare plate numbers against those of stolen carsor wanted individuals on a database like the NCIC.

ALPR cameras can be installed on vehicles ("mobile ALPR") or attached to fixed objects like traffic lights ("fixed ALPR"). 

The information by ALPR cameras can help determine whether a vehicle was at the scene of a crime and to discover vehicles that may be associated with each other. Law enforcement agencies can choose to share their information with other agencies. The cameras can also integrate information from national or state crime databases to provide real-time alerts when a vehicle associated with a known suspect or a stolen vehicle passes the camera.

Flock Safety is a public safety operating system that helps communities and law enforcement in over 1,500 cities work together to eliminate crime, protect privacy, and mitigate bias. Flock Safety builds devices that capture objective evidence and use machine learning to detect and deliver unbiased investigative leads to law enforcement. Flock Safety communities have reported crime reductions of up to 70 percent. 

Flock Safety serves HOAs, neighborhoods, businesses, law enforcement agencies, towns, and cities. 

As of 2022, there are over 1,500 Flock Safety communities; we partner with 1000+ law enforcement agencies.

Law enforcement agencies have reported that utilizing Flock Safety devices has helped reduce crime by over 70 percent. In some areas, that included an over 80 percent reduction in residential burglaries, over 40 percent reduction in robberies, and an over 30 percent reduction in violent crime.

Seven out of every 10 crimes are committed with a vehicle.

License plate numbers give law enforcement the objective, actionable leads needed to solve the investigation. Using ALPR cameras, detectives can pinpoint the suspect’s last known location which narrows down the search radius. 

Flock Safety ALPR cameras go beyond capturing license plates. Unlike traditional license plate readers, the unique Vehicle Fingerprint™  technology accelerates investigations by allowing users to filter their search based on the vehicle’s specific characteristics, including body type, make, color, and more. This is key in producing an investigative lead for law enforcement when a suspect vehicle has no visible plates.

The Flock Safety Falcon camera is $2,500 per camera per year, with a one-time $250 installation cost. This price includes everything — installation, maintenance, footage hosting, cellular service, and software updates. The Sparrow camera (a lighter and smaller version of our Falcon camera) costs slightly less with the same basic subscription model.

Flock Safety cameras can be installed almost anywhere. Flock Safety leverages solar and battery for power, and cellular (LTE) for data communications, removing any upfront wiring or labor costs. The cameras only require a few hours of sunlight a day, making them ideal for both rural and urban neighborhoods.

Flock Safety has strict measures in place to protect resident privacy.

Flock Safety believes that we can successfully reduce crime while protecting and preserving privacy. Here are a few of the ways we have ethically-engineered our suite of products to ensure privacy protection:

• We store all data for only 30 days (or in adherence with local laws). Customers own all of their data — Flock will never share or sell data with third parties. The customer, Campbell Police Department, is the only one to determine who has access to the footage.
• All data is stored in the cloud through Amazon Web Services (AWS) using AES256 bit encryption, a standard encryption system used by both the Federal Government and the National Security Agency.

Learn more about how Flock Safety protect privacy here:  How Flock Safety Works to Eliminate Crime While Protecting and Maintaining Resident Privacy

Nobody from Flock Safety is accessing or monitoring your footage.

Flock Safety does not access or monitor your footage without explicit request of the customer. Our team does have software in place to measure camera performance and image capture quality. This is used to preemptively diagnose issues and schedule maintenance service calls.

No, the camera takes pictures of the vehicle while across refencing the license plate through the Stolen Vehicle System and Flock Safety Hot List. A second search in the California Department of Motor Vehicles database must be conducted by an officer in order to identify the registered owner of the vehicle. Such a search requires reasonable suspicion as an officer must have a right to know and a need to know prior to conducting such a search.

A Citizen’s Inquiry is any contact with a citizen in reference to an issue of concern that does not require a formal investigation. The Citizen’s Inquiry process seeks to resolve the issue at an informal level, to the satisfaction of the citizen, by means of discussion, explanation or clarification. Citizen’s Inquiries are generally handled by an on-duty supervisor. A Citizen’s Inquiry that is not resolved can become a Citizen’s Complaint.

Recognition of exceptional performance is also a valuable component of the citizen feedback process. Commendations, either verbal or written, are one of the best ways you can let someone know that you appreciate their good work.

Commendations received by the Chief of Police are forwarded to the employee with a copy placed in his or her personnel file. Although our employees don't expect to be thanked for everything they do, recognition of exceptional service is always constructive. Positive feedback lets us know if we are doing a first-rate job. 

A Citizen's Complaint is a formal documentation involving:

1. A complaint against Personnel*
2. A complaint against Department policy or procedure*

*Which was not resolved at the Citizen's Inquiry level or because the nature of the allegation may require an administrative and/or criminal investigation.

All Citizens' Complaints are forwarded to the Chief for review. The Chief will then assign the Complaint to the appropriate Supervisor for follow-up. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records and interviews with involved parties and witnesses. 

An inquiry, complaint or commendation can be made by using the forms provided or by the following: 

• In Person
  • Campbell Police Department, 70 North First Street, Campbell CA 95008
• Via Email
  • Campbellpolice@campbellca.gov 
    • *This email is only monitored during normal business hours, Monday through Friday. 
    • If you have a matter that needs immediate attention please call 9-1-1 for an emergency or 408-866-2101 for non emergencies
• By Phone
  • Campbell Police Department Watch Commander at 408-866-2775

A simple complaint might take only a day to complete, while a complex complaint might take several months to investigate and review. You will be notified every 30 days on the progress of the investigation. 

The Chief of Police reviews every Complaint. If the Chief determines that an employee violated Department policy or procedures, appropriate corrective action will be taken. The Chief's review will also include looking for ways to improve policies, procedures, and training. This review is to assure that the investigation was handled thoroughly and objectively. At the end of the investigation, you will receive written notification of the Chief's findings. State law prohibits us from releasing specific details concerning personnel actions. 

You will receive written notification of the Chief's findings in the following form,

For Personnel complaint findings:

• Sustained - The allegation made in the complaint was proven.
• Not Sustained - The investigation failed to prove or disprove the allegation.
• Unfounded - The investigation shows that the alleged act did not occur. 
• Exonerated - The investigation shows that the alleged act did occur, but was justified, lawful and proper under the circumstances. 

For Policy/Procedural findings:

In complaints against Department policy/procedures, the Chief may find the policy or procedure is either appropriate as written OR is in need of revision. Complaints sustained against policy/procedures will be sustained against the Department and not the officers involved. 

911 is the number to call for help in a police, fire or medical emergency.

You should call 911 for emergencies such as: 

• A crime is occurring and you need the police
• Someone has been seriously hurt and you need an ambulance
• There is a fire or you see smoke
• There is a traffic accident
• Someone's life is in danger
• Any other emergency

If you are unsure if something is an emergency, call 911. Ask yourself if there is a danger to a person or property. Some more examples of emergencies when you should call 911 are:

• Someone is breaking into my neighbor's car
• I can hear my neighbors yelling and fighting
• A pot on my stove is on fire
• My mother just cut her hand and she is bleeding a lot 

Be prepared to answer the dispatcher's questions in a calm, clear voice. The dispatcher is trained to ask questions to determine the nature of the emergency such as:

• What is happening?
• Where is the incident occurring?
• Who is involved?
• Is there a weapon?
• Has anyone been injured?

This information will assist the dispatcher in determining what type of help to send you. 

If you call 911, remember these things:

• Stay calm and speak clearly!
• Listen carefully to the call-taker and answer questions concisely
• Do not hang up until the 911 call-taker has obtained all of the information that is needed
• If you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off. 
• Your call may need to transferred to another agency, so stay on the phone and wait for the new call-taker to begin asking questions. 

Do not hang up. You need to stay on the line and explain to the dispatcher that everything is okay. If you hang up, the dispatcher may think that there is an emergency and send a police officer. 

You can reach a dispatcher on our non-emergency phone line at 408-866-2101.

You should not call 911 for non-emergency such as:

• My neighbor's TV is really loud
• My neighbor's dog has been barking all day 
• Why is the power out in my neighborhood?

For non-emergency situations such as the ones outlined above, call the non-emergency line at 408-866-2101.

Dispatcher have access to translators for callers who do not speak English. When the dispatcher requires the services of a translator, the dispatcher will add the interpreter to the call. 

All dispatchers are equipped with TDD (Teletype Device for the Deaf) detectors and can communicate with TDDs from their 911 workstation. 

While cell phones can be an important public safety tool, they also create unique challenges for public safety and emergency response personnel and for cell phone service providers. Because cell phones are mobile, they are not associated with one fixed location or address. A caller using a cell phone could be calling from anywhere. While the location of the cell site closest to the caller may provide a very general indication of the caller's location, that information is not usually specific enough for rescue personnel to deliver assistance to the caller quickly. 

Depending on which cell tower picks up your cell phone signal, your call will be routed to the California Highway Patrol (CHP) or a local police agency such as the Campbell Police Department. If the call is answered by CHP and something is occurring within a local police agency's jurisdiction, they will connect you with the appropriate agency. 

If you are calling from a cell phone to report an emergency occurring in the City of Campbell, you can dial the Police Department's emergency number at 408-378-8161.

When calling 911 from a cell phone it is helpful to keep in mind

• Your call may be disconnected if the signal is lost. Be sure to call back if you are cut off. 
• When calling 911 on a cell phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all of the information needed if you are getting further away from the emergency. 
• Your call may need to transferred to another agency, so stay on the phone and wait for the new call-taker to begin asking questions. 

A False Alarm is any alarm activation caused by human error or equipment malfunction requiring police response, with no evidence of an actual crime having been committed. Some of the most common causes of false alarms are as follows:

• Incorrect keypad procedures
• Failure to train authorized users
• Failure to secure doors and windows before arming the system 

Some steps you can take to reduce false alarms include:

• Insure authorized users are familiar with your alarm system's operation
• Secure all doors and windows prior to alarming your system
• Be aware of changes in the environment (i.e., new animals, design changes, seasonal decorations, plants, etc.) that might have an impact on your alar.
• Notify your monitoring facility of any changes (i.e., house guests, name changes, new employees, employee terminations, etc.).

Campbell Municipal Code Section 5.34.130 states that if a false alarm occurs at a business or residence more than three times in a calendar year, the fourth false alarm and each subsequent false alarm will be assessed a fee for each alarm (fee subject to change annually).

At the report of the 10th false alarm in a calendar year, the Police Department may elect to cease to respond to the alarm and shall notify the responsible party of such action.

If the business or residence can demonstrate to the police chief or his designee substantial corrective action, the alarm may be reinstated and police response will be reinstated.

Yes. By law, if the owner does not claim it or we are not able to locate the owner after 90 days, the finder may claim the bicycle. 

Yes. Except for firearms and illegal items any other property turned in as found property may be returned to the finder. There is a 90 day waiting period during which the owner may claim lost property. After 90 days has passed, the reporting party (finder) may claim the property. If the value of the property is over $250, the finder is responsible for placing a notice in the newspaper regarding the found property. If the item is not claimed by the owner within 7 days of the notice, the finder may claim the property. For additional clarification, please contact the Property/Evidence Specialist at 408-866-2183. 

Appointments are scheduled so that the Property/Evidence Specialist can be made available to handle your case on a one on one basis without interruption. The Property/Evidence Specialist may be in court, transporting evidence to the Crime Lab, or viewing evidence with an attorney. 

By law, the Campbell Police Department is allowed 10 days to return property upon receipt of a court order. This allows the investigating officer to be notified of the order and to determine if the property is still needed for the investigation. If so, the Investigator may contact the court and notify a judge why the property should remain in the custody of the Campbell Police Department. The judge then makes a determination whether the property should be returned or remain in police custody. 

Property booked in as evidence of a crime is held for 120 days past the date of sentencing for felony cases and 75 days for misdemeanors (if an arrest has been made). The Investigator or District Attorneys office may authorize the release of property earlier. However, this is on a case by case basis and the final decision must be approved by the D.A. and/or Investigations supervisor. If no arrest is made, evidence may be held for the statute of limitations or upon approval of the Officer and Investigations Sergeant. The Property/Evidence Specialist does not have the authority to release evidence on any open case. 

Measure O authorized the City of Campbell to issue a $50 million general obligation bond to fund a police emergency operations center that would remain fully operational during a disaster and an innovative library in seismically safe, accessible, and energy-efficient facilities meeting current safety codes.

In July 2018 City Council voted to place Measure O on the ballot and in November 2018 Measure O was approved by the voters by 69.5%.   Measure O established funding to provide police facilities that are seismically safe and fully operational during a disaster, as well as an energy-efficient library that meets earthquake and fire codes.

Currently, most of Campbell’s police officers are working out of a portable temporary building that does not provide modern policing technology such as sufficient evidence processing, interview rooms, holding cells, and operational briefing area(s). Similarly, the Campbell Library was built over 40 years ago, does not meet current seismic standards and has limited space for books, seating and programs for all ages. Measure O addressed these challenges by providing funding for new or improved facilities.

Measure O established $50 million in general obligation bonds with projected levies of $0.019 per $100 ($19 per $100,000) of assessed value of real property in Campbell, generating roughly $3 million annually to repay bonds.

Measure O established a Citizens’ Oversight Committee and mandatory annual financial audits.  All of the funds are spent on Campbell facilities.

The Campbell Police Department camera registry is a way to easily locate the nearest cameras in a designated area during the course of an investigation, emergency event, or emergency response. The camera registry gives private residents and business owners the ability to register their cameras to an online portal, only accessible through permission, for law enforcement to quickly and easily use cameras to create a map of relevant cameras that could obtain actionable evidence for crimes and life-saving data.

Registering a camera does not require any cost or additional hardware. Campbell PD officers will simply obtain a map of the cameras and will not have access to any live streaming capabilities. The registry makes it easier for investigators to contact camera owners for a digital footage request that the owner can fulfill that doesn’t require a police visit.

No. Registering cameras means the police department will know where your cameras are located in the event of a crime or a critical incident. There is no direct access to any privately-owned cameras and the registry is only used to request footage if an incident were to occur in their vicinity.

No. Both the Campbell Police Department and Fusus policies require the camera owner to give explicit written permission to access cameras for any reason. Camera access and settings are also entirely controlled by the camera owner.

Only authorized Campbell Police Department users have access to the entire camera registry map in their jurisdiction.

Yes. Please contact connect@fusus.com if you need to adjust or delete your registration information.

No. Your camera registry data is classified as protected non-public data, and is only accessible by authorized users of our system.

FususONE, the platform Campbell Police Department will use to compile all relevant information in one place, adheres to the highest standards of security for access to, transfer, and sharing of Criminal Justice Information according to CJIS standards. All data that is accessible within FususONE is encrypted at rest, in transit, and in its cloud hosted location. Access to databases is restricted by strict networking rules. All Fusus Employees involved in CJIS-related software development undergo an extensive screening process, including background checks and fingerprinting.

Public roadways are intended for vehicular travel and temporary parking only. The storage or abandonment of a vehicle on a public roadway is prohibited in all cities in Santa Clara County. Storage is defined as parking a vehicle for a period of 72 hours or more. Unsightly dirt and debris tends to accumulate on and around stored vehicles. Stored vehicles also prevent street sweepers from clearing dirt and litter from the roadway.

The Police Department will inspect the vehicle within two business days of receiving a report that the vehicle is being unlawfully stored or is abandoned. In most cases, a warning notice will be left upon the vehicle, the tires will be marked, and the odometer reading (if available) will be noted. The vehicle will be re-checked after at least 72 hours have elapsed. Vehicles that have not been driven at least one mile will be cited and/or towed.

Yes, if the Police Department is aware that the owner of an unlawfully stored vehicle has previously received a warning notice, the vehicle may be inconspicuously marked and no additional warning will be provided. 

Unless otherwise prohibited by law (e.g. red curb, fire hydrant), a vehicle may be parked anywhere on a public roadway providing the vehicle is not unlawfully stored, abandoned, or in violation of any other state or local ordinance. 

Commercial vehicles with a gross-weight rating in excess of 10,000 may not be: 

• Parked in a residential driveway or yard
• Parked on a residential street for more than two hours
• Parked on a residential street between 10:00 PM and 6:00 AM

Parking of large commercial vehicles as described above is permitted on public streets in industrial areas (CMC 10.28.030). 

To report commercial vehicle parking violations, call the Campbell Communications Center at 408-866-2101. 

Vehicles may be parked on the street without being driven for up to 72 hours. Vehicles remaining on the street after 72 hours could be cited and or towed. Vehicles parked or stored for longer periods should be parked on private property. 

Vehicles may only be stored on private property with permission from the property owner (CMC 10.24.055). Owners of private property generally have authority to remove unauthorized vehicles without notice at the expense of the vehicle owner (22658 VC). 

It is unlawful to store or accumulate abandoned, wrecked, dismantled, or inoperative vehicles or parts thereof on private property (CMC 10.44.010). When these conditions are reported to or observed by the Police Department, written notice will be given to the vehicle and/or property owner that the vehicle must be removed or it will be towed by the Police Department and the expense for towing and disposing of the vehicle will be charged to the vehicle and/or property owner. 

Those looking to expand their security system capabilities might be interested in purchasing a Fusus CORE device. These devices and the annual software subscription available for purchase integrate with existing security cameras and grant device owners the option to share their video feeds with the Campbell Police Department Dispatch Communications Center. Owners have the option to continuously share their feeds (or select cameras) with CPD (these feeds will NOT be monitored 24/7, a 911 call will still need to be placed to send first responders in the event of an emergency) or elect to only have their live video feeds automatically shared with the dispatch center in the event of call for service dispatched within 1/10 of a mile or about 500 feet from your Fusus core device and cameras. 

No. Both the Campbell Police Department and Fusus policies require the camera owner to give explicit written permission to access cameras for any reason. Camera access and settings are also entirely controlled by the camera owner.

Fusus policy-based conditional access is a strictly one-way system, which means that the owner's policy settings cannot be overridden remotely by Campbell PD officers or Fusus.

Those who purchase the Fusus CORE Pro AI bundle or the Fusus CORE Elite AI bundle will receive the added benefit of artificial intelligence to rapidly search video provided to the system to automatically recognize weapons, vehicles of interest, and other identifying characteristics established by the user. 

All AI use cases exclude the use of facial recognition.

The data is secured with AES 256-bit encryption at rest, in transit, and in the Cloud. The FususCORE establishes a secure connection with TLS 1.3 allowing outbound traffic to AWS GovCloud. Once data reaches the FususONE CJIS-compliant cloud storage location, hosted on AWS Gov-Cloud servers, data is redundantly stored in multiple, geographically separated storage locations, or zones, to ensure over 99.9999% reliability and durability of data.

As part of the City of Campbell’s on-going pavement maintenance program, the project will resurface 2.8 miles of Hamilton Avenue from the western city limit line just west of Phoenix Drive to the eastern city limit line at Hurst Avenue.  With this work, Hamilton Avenue will be redesigned to incorporate safety enhancements by adjusting vehicular lane widths and creating continuous and comfortable bicycle lanes throughout this major arterial corridor.  Other improvements include repairing known water ponding issues; fixing uplifted sidewalks;  constructing new ADA compliant curb ramps; and implementing minor traffic signal modification work at intersections to facilitate better pedestrian accessibility.

The bicycle facility improvements are being proposed to provide a less stressful, more comfortable riding experience.  The result would be a continuous east-west connection to the regional bicycle network. 

 By implementing bicycle facility improvements, the project is in conformance with the City of Campbell’s General Plan 2040 (General Plan) Goal T-1.  This goal sets forth policies prioritizing the creation of new bicycle and pedestrian infrastructure and implementing best practices to improve the pedestrian and bicycle environment. The outcome will create a Complete Streets network that accommodates all users

• Striped bicycle lanes (where none currently exist);
• Buffered bicycle lanes (where appropriate width is available) to create a buffered space on the road separating the bicycle lane from the adjacent vehicle travel lane;
• Green bicycle lanes at signalized intersections and at points of higher potential for interaction between bicycles and vehicles along the corridor; 

Pavement markings (sharrows) where bicyclists and vehicles share a lane because there is not enough street width to install a dedicated bicycle lane. 

No.   By incorporating a continuous bicycle facility with this project, we are challenged by the existing street width. After considering alternatives, there are segments along Hamilton Avenue where there simply isn’t enough width to add a bicycle lane without impacting existing on-street parking. Therefore, on-street parking removal is necessary in some parts of Hamilton Avenue in order to provide sufficient width for a continuous and comfortable bicycle lane along Hamilton Avenue.

• 18 parking spaces on the south side (eastbound direction) of Hamilton Avenue between Eden Avenue and Dunster Avenue.
• 16 parking spaces on the south side of Hamilton Avenue between Leigh Avenue and Hurst Avenue.

You can go to ↪ Project Sentinel

• They offer counseling and mediation services for landlord-tenant issues. 
• They can be reached at (800) 339-6043 or email at info@housing.org

Yes, there are. 

• ↪ Tenant's Rights Flyer (English)
• ↪ Tenant's Rights Flyer (Spanish)

Statewide Rent Caps and Just Cause Eviction Protections                  

• AB 1482 is a statewide law that protects tenants by:
  1. Limiting the amount a landlord can increase rent. 
  2. Requiring a "just cause" if a landlord wants to evict a tenant.
• WHO is covered by AB 1482?
  • → Rental properties built between 1995 and 2006
  • → Duplexes built before 2006 if the owner does not live in the duplex
  • → Single family homes built before 2006 if a corporation owns the home 
• What is the allowed rent increase if covered by AB 1482?
  • The “state-imposed cap” established by AB 1482limits yearly rent increases to 5% plus the percent change in the Consumer Price Index (CPI) or 10%, whichever is lower. 
• What eviction rules are applicable if covered by AB 1482?
  • If a tenant lives in a rental unit covered by AB 1482, a landlord needs to provide one of the following specific reasons before evicting a tenant:

Tenant "At Fault" Just Causes for Termination

1. Failure to pay rent
2. Nuisance
3. Damage to Property
4. Criminal Activity
5. Using the unit for an unlawful purpose
6. Refusal to allow lawful landlord entry
7. Refusal to renew same lease terms
8. Breach of material lease term
9. Lease violations (i.e., subletting)
10. Employee termination from employee housing
11. Failure to move out after tenant gives notice

Tenant "No Fault" Just Causes for Termination

1. Owner/family member intents to occupy unit
2. Withdrawal of rental unit from rental market
3. Government order to vacate
4. Intent to demolish or substantially remodel unit

Note: Landlord must pay relocation payment equal to one month's rent for "No Fault" Just Cause Terminations.

What noticing requirements apply for AB 1482?

• A landlord of an AB 1482 covered rental unit must give tenants written notice of being covered by the rent cap and just cause regulations
• A Non-Corporate landlord of a not-covered single-family home or condo rental unit must give tenants written notice that the home is not covered under AB 1482
• For tenancies beginning or renewing after July 1, 2020 this notice must be in an addendum to the lease or the notice must be signed by tenants
• For tenancies existing prior to July 1, 2020 written notice must be given no later than August 1, 2020. 

Consistent with Program H-5w of the City's 2023-2031 Housing Element, the City has published informational flyers on renter's rights and renter-focused services. These flyers are available in English and in Spanish and, in addition to being available online, are distributed at many community events.

• Tenant's Rights Flyer (English)
• Tenant's Rights Flyer (Spanish)

What is AB 1482?

AB 1482 is a statewide law that protects tenants by:

1. Limiting the amount a landlord can increase rent. 
2. Requiring a "just cause" if a landlord wants to evict a tenant.

Who is covered by AB 1482?

• Rental properties built between 1995 and 2006
• Duplexes built before 2006 if the owner does not live in the duplex
• Single family homes built before 2006 if a corporation owns the home 

What is the allowed rent increase if covered by AB 1482?

The “state-imposed cap” established by AB 1482 limits yearly rent increases to 5% plus the percent change in the Consumer Price Index (CPI) or 10%, whichever is lower. 

What eviction rules are applicable if covered by AB 1482?

If a tenant lives in a rental unit covered by AB 1482, a landlord needs to provide one of the following specific reasons before evicting a tenant:

Tenant "At Fault" Just Causes for Termination

1. Failure to pay rent
2. Nuisance
3. Damage to Property
4. Criminal Activity
5. Using the unit for an unlawful purpose
6. Refusal to allow lawful landlord entry
7. Refusal to renew same lease terms
8. Breach of material lease term
9. Lease violations (i.e., subletting)
10. Employee termination from employee housing
11. Failure to move out after tenant gives notice

Tenant "No Fault" Just Causes for Termination

1. Owner/family member intents to occupy unit
2. Withdrawal of rental unit from rental market
3. Government order to vacate
4. Intent to demolish or substantially remodel unit

Note: Landlord must pay relocation payment equal to one month's rent for "No Fault" Just Cause Terminations. 

What noticing requirements apply for AB 1482?

• A landlord of an AB 1482 covered rental unit must give tenants written notice of being covered by the rent cap and just cause regulations
• A Non-Corporate landlord of a not-covered single-family home or condo rental unit must give tenants written notice that the home is not covered under AB 1482
• For tenancies beginning or renewing after July 1, 2020 this notice must be in an addendum to the lease or the notice must be signed by tenants
• For tenancies existing prior to July 1, 2020 written notice must be given no later than August 1, 2020. 

Project Sentinel, a nonprofit housing agency, manages the Campbell Rent Mediation Program. They offer counseling, education, and mediation services regarding rental disputes, housing discrimination, mortgage issues, and more.

• Phone: (408) 243-8565

• Email: info@housing.org or fairhousing@housing.org (for petitions)

• Business Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:00 PM–4:00 PM

• Website: www.housing.org

Step 1: Contact the owner/manager to try resolving the issue directly.
Step 2: If unresolved, file a petition with the Campbell Rent Mediation Program (via Project Sentinel).

• For rent increases: File within 15 days of the effective date.

• For service reductions: Submit a service reduction form along with the petition.

Forms can be requested by emailing: info@housing.org

Once a petition is received:

• ↪ A copy is mailed to the property owner or manager.

• ↪ The program administrator will then reach out to the owner/manager to initiate dispute resolution.

Please contact our Unhoused Specialist. 

The city partners with Housing Group to administer its BMR housing program. 

You can learn more and apply ↪ Housing Group or call at (650) 623-5494; Email: Campbell@housing-group.org

Applicants must register withHousing Group, complete the necessary applications, and meet eligibility criteria based on income and household size.

Yes, we are partnering with:

↪ Rebuilding Together Silicon Valley

Through a vast network of volunteers, corporate sponsors, and sub-contractors, Rebuilding Together Silicon Valley provides critical home repairs to over 600 clients per year. Their work preserves affordable housing by transforming homes and lives through critical repairs and accessibility modifications for low-income homeowners and community centers, at no cost to the service recipient. The majority of the low-income homeowners they serve are elderly seniors and/or people with disabilities, who are physically and financially unable to maintain safe and warm living conditions for themselves and their families.

• Location: 1701 South 7th Street #10, San Jose CA, 95112
• Phone: 408-578-9519
• Fax: 408-578-9359
• Email: info@rebuildingtogethersv.org

↪ Department of Housing & Urban Development (HUD)

↪  USA.gov Home Repair and Modifications

LOAN PROGRAMS

• Existing City Loans:  The city no longer has a new loan program. 
  • ↪ Housekeys, our housing program administrator, if you have an existing loan through the City of Campbell

• Santa Clara County
  • The Santa Clara County Mortgage Credit Certificate (MCC) Program provides financial assistance to first-time homebuyers for the purchase of single-family homes, townhomes, and condominiums. An MCC gives the homebuyer a federal income tax credit each year the buyer keeps the same mortgage loan and lives in the same house. 
  • ↪ Mortgage Credit Certificate Program
• Housing Trust Silicon Valley
  • The Homebuyer Empowerment Loan Program (HELP) understands that purchasing a home in Silicon Valley can be a big challenge for middle-income homebuyers – including teachers, healthcare workers and others. To make it easier, Housing Trust Silicon Valley is assisting homebuyers by introducing the Homebuyer Empowerment Loan Program (HELP). This program will help households whose incomes are up to 140% of the Area Median Income (AMI) to purchase a market-rate primary residence.
  • ↪ Homebuyer Empowerment Loan Program (HELP)