Dispatch Communications

Public Safety Answering PointThe Campbell Police Department Communications Division is the primary Public Safety Answering Point (PSAP) for the City of Campbell. Dispatchers are responsible for prioritizing and dispatching calls for service, monitoring and tracking field units, and ensuring the safety of officers in the field.


All calls to 911 originating in the City of Campbell are answered by Campbell’s staff of dispatchers. Additionally, dispatchers answer calls received on numerous other emergency and non-emergency telephone lines. Calls received for fire and medical emergencies are transferred to Santa Clara County Communications for dispatching of fire and emergency medical units.

  1. What is 911?
  2. When should I call 911?
  3. What should I do when I call 911?
  4. What if I call 911 by accident?
  5. What if I need help, but it's not an emergency?
  6. When should I not call 911?
  7. What if I don't speak English?
  8. What if I am speech or hearing-impaired and need to call 911?
  9. Cell Phones and 911

False Alarms

While we strongly recommend an alarm system as an effective crime prevention device, our department is faced with an ever-increasing false alarm problem. In most cases, two or more officers respond, setting aside other duties to answer these high priority calls for service. These unnecessary responses pose hazards to police and citizens.

  1. What is a false alarm?
  2. How can we reduce false alarms?
  3. Campbell Municipal Code Section 5.34.130

Communications manager

  1. Jennifer Kenton

    Email

    Phone: (408) 871-5346