Cancellation, Credit, and Refund Policies

For General Lap Swim, Wave Swim Team, Recreation Swim, Lifeguard Academy, and Junior Guard Training Programs:

•  All cancellation requests must be requested in writing five (5) business days prior to the start date of the swim time/class. The amount will be credited to your account. The credit will be applied to your next purchase of any reservation or program enrollment. No credit will be given for cancellations made less than five (5) days prior to the swim time/class date. Make-up dates are not available. Medical emergencies are exempt from this policy; however, a signed and dated statement is required from the participant's doctor stating that they are unable to participate in the activity.
• A $2 cancellation fee per lap swim session will be deducted from the refund. 
• Submit the online refund request form here.

For Private Lap Swim Lanes: 

• You may cancel your own reservations up to five (5) days prior to the private lap swim reservation date and receive a full credit to your account (with no added charge). The credit will be applied to your next purchase of any reservation or program enrollment. No credit will be given for cancellations made less than five (5) days prior to the reserved lap swim date.
  • Step 1: Log into your account HERE and click "Account" on the left hand side.
  • Step 2. Click on "Transaction History" on the right side.
  • Step 3: Click on "Reservations Tab" and find your reservation. Look under the column "Actions" and you will see a "Refund" button.
  • Step 4: Confirm all the info is right and then click "Submit".

For Auto-Renewing Monthly Passes: 

• You may cancel your own Auto-Renewing Monthly Pass at any time. Please follow the below steps. 
  • Step 1: Log in to your account.
  • Step 2: Click Manage Memberships.
  • Step 3: Click Terminate.
  • Step 4: Reply Ok to the pop-up confirmation question. Your membership will then be usable up until the last day as laid out in the question.

For Swim Lessons:

• All cancellation requests must be requested in writing five (5) business days prior to the start date of the swim time/class. The amount will be credited to your account. The credit will be applied to your next purchase of any reservation or program enrollment. No credit will be given for cancellations made less than five (5) days prior to the swim time/class date.
• Swim tests will be conducted on the first day of class for Levels 1, 2, and 3 to ensure students are registered for the correct class. In the event that your child is registered for the wrong level, Campbell Aquatics will do our best to move them into the correct level if there is space and there is no wait-list. If the class is full or if there is a waitlist, you will receive an account credit for the class minus a $10 processing fee. Refunds will not be available in this instance. 
• Submit the online refund request form here.

Gentle reminder that for General Lap Swim and Recreation Swim you can sign up as you're walking to the pool rather than ahead of time to avoid the cancellation policy 5 day restriction.